---
schema_version: "1"
id: a9d0c7f30a320a463047730ce63190e02da803e7ffe15db00a75b178521a8fb0
title: Create Data Privacy Requests
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/backup_recover_create_privacy_request.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.backup_recover_create_privacy_request.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: e8f8a1a667e062098837e092a53bcd69570d19ddd5e1f6f91647b4d34b782951
description: Create data privacy requests to anonymize or correct every backed-up instance of a customer record. Use Forget requests to anonymize personal data or Rectify requests to replace it with corrected values.
products:
  - Salesforce Platform
  - Cross Cloud
release: "264"
---
# Create Data Privacy Requests

Create data privacy requests to anonymize or correct every backed-up instance of a customer record. Use Forget requests to anonymize personal data or Rectify requests to replace it with corrected values.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Professional</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with the Backup &amp; Recover Data and Backup &amp; Recover Files add-on licenses</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:left;vertical-align:top;" id="d33938e72">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d33938e72 ">To create data privacy requests:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d33938e72 ">Submit Data Privacy Requests</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d33938e72 ">To view data privacy requests:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d33938e72 ">View Data Privacy Requests</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d33938e72 ">To cancel pending data privacy requests:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d33938e72 ">Cancel Pending Data Privacy Requests</td>

          </tr>
        </tbody>
      </table>

Before you create a data privacy request, prepare a CSV file for the selected request type. The file can contain up to 50,000 rows, including the header row.

For a Forget request:

- In the first row, include these column names: `RecordId`, `Object`, `Fields`, and `Comment.`
- In RecordId, enter the record’s 18-character Salesforce ID, such as 001xx000003DGb2AAG.
- In Object, enter the object’s API name, such as Lead.
- In Fields, enter one or more field API names that contain the data to anonymize. Separate multiple field API names with semicolons, without spaces. For example, Email;Phone;MailingStreet. Fields can’t be empty.
- In Comment, optionally enter information about the request.

For a Rectify request:

- In the first row, include these column names: `RecordId`, `Object`, `FieldName`, `FieldValue`, and `Comment`.
- In RecordId, enter the record’s 18-character Salesforce ID, such as 001xx000003DGb2AAG.
- In Object, enter the object’s API name, such as Lead.
- In FieldName, enter the field that contains the data to correct. FieldName can’t be empty.
- In FieldValue, enter the corrected value.
- In Comment, optionally enter information about the request.
- Add a separate row for each field that you want to correct. To correct multiple fields on the same record, repeat the RecordId and Object values in each row.

1. Click the **Settings** tab.
2. Click **Data Privacy**.
3. Click **New Request**.
4. Select the request type. Use Forget to anonymize record data, or use Rectify to replace record data with corrected values.
5. Click **Upload File** and select the prepared CSV file. Backup & Recover Next validates the CSV file before submission.
6. If the file contains an invalid value or doesn’t meet the file requirements, an error message explains what to correct.
7. Click **Submit Request**.

A request is created for each record included in the CSV file. Data privacy requests take 48 hours to be committed. Until they're committed, cancel the request from the Data Privacy list. After the request is committed, you can’t cancel it. Data privacy requests can also be made for individual records in [search results](https://help.salesforce.com/s/articleView?id=xcloud.backup_recover_search.htm&release=264.0.0&type=5 "Find specific records across your backup data history. Search for records that contain a keyword or phrase and filter the search by object and backup date range. Add conditions to narrow the search results further.").