---
schema_version: "1"
id: 17d66243bbb9d06c0456233ffea48b9744a3d48027195b6c17669c479955e426
title: Respond to and Resolve Incidents
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/availability_respond_to_and_resolve_incidents.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.availability_respond_to_and_resolve_incidents.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 7945679b8f4c3d00b5dc022c0a86e6b70c179a362ce568eeaa98883ab1a51977
description: Respond to and quickly resolve incidents that affect your org's availability.
products:
  - Cross Cloud
release: "264"
---
# Respond to and Resolve Incidents

Respond to and quickly resolve incidents that affect your org's availability.

No solution is perfect, and incidents occur that can cause limited availability. When they do occur, be prepared, focus on recovering quickly so your org is back online, and make time to fix any issues that come from post-incident reviews.

- **[Adopt a Recovery-First Mindset](https://help.salesforce.com/s/articleView?id=xcloud.availability_adopt_a_recovery_first_mindset.htm&release=264.0.0&type=5)**  
    When an incident occurs, recover availability first then fix the root cause.
- **[Incident Plans and Recovery Exercises](https://help.salesforce.com/s/articleView?id=xcloud.availability_create_incident_plans_and_recovery_exercises.htm&release=264.0.0&type=5)**  
    Be prepared for incidents that can impact your org’s availability by developing a business continuity plan and performing recovery exercises.
- **[Conduct a Post-Incident Review](https://help.salesforce.com/s/articleView?id=xcloud.availability_conduct_a_post_incident_review.htm&release=264.0.0&type=5)**  
    Learn how a post-incident review can identify improvements in your recovery plan to avoid extended downtime.