Consider monitoring and diagnostic solutions that monitor and alert you to issues in your org that could affect availability.
- As first responders to your users’ Salesforce questions, give your IT operations team the opportunity to perform basic monitoring and diagnostics.
- Use built-in features that provide insight about org usage and activity within Salesforce, including a System Overview page, event monitoring, audit trails, and debug logs. All these resources can help your team troubleshoot issues users come across.
- For business-critical uses of Salesforce, consider investing in enterprise-wide monitoring to have one central location to manage your org’s health, provide alerts and diagnostics, and have more efficient incident triage and management.