Salesforce Docs Portal

Create a Product Service Campaign Group Definition Causal Item

Specify information about the impacted item that caused the service campaign to be initiated, such as an airbag that needs to be repaired or replaced.

Required Editions

Available in: Lightning Experience
Available in: Enterprise, Unlimited, and Developer Editions.
User Permissions Needed
To create and update Product Service Campaign Group Definition Causal Items Product Service Campaign permission set
  1. From the App Launcher, find and select Product Service Campaign Group Definition Causal Items.
  2. Click New.
    The name of the record is automatically populated.
  3. Provide values for these fields.
    Product Service Campaign Group Definition The product service campaign group definition associated with the product service campaign group definition causal item.
    Product The faulty product that is the cause of a product service campaign.
    Description The description of the product service campaign group definition causal item.
    Make Name The make name on the product record related to the product service campaign group definition causal item.
    Model Name The model name on the product record related to the product service campaign group definition causal item.
    Model Year The model year on the product record related to the product service campaign group definition causal item.
    Business Brand The business brand on the product record related to the product service campaign group definition causal item.
    Remediation Type The remediation plan for a product service campaign.
    • Replace
    • Repair
    Replacement Request Type The type of replacement requested for a product service event.
    • Request a Product Return with Credit
    • Request Credit without Product Return
    Note
    Note If the replacement type is for a product return with credit, dealers can return causal parts to their supplier or original equipment manufacturer and receive credit from them. If the replacement type is for credit without product return, dealers can scrap the causal parts without returning them and still receive credit from their supplier or original equipment manufacturer.
  4. Save your work.