---
schema_version: "1"
id: 81a1c8f1e81f999f1d4937e1c99028f4e6b3c8bf564c9f82d5e46b6ef84e303c
title: Included Agent Actions
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/aslm_included_agent_actions.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.aslm_included_agent_actions.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 15e7243f72f982e75b1df5b32a5e42a7c411f2d8415eb6561c9d0d6afb2b0556
description: The Upsell and Cross-Sell topic includes five agent actions.
products:
  - Industry Solutions
  - Cross Cloud
release: "264"
---
# Included Agent Actions

The Upsell and Cross-Sell topic includes five agent actions.

Field technicians and service reps can use these agent actions to suggest upgrades, add-ons or new products to the customers.

 
| Agent Action | Description |
| --- | --- |
| [Get Add-On Products](https://help.salesforce.com/s/articleView?id=ai.agent_ref_comms_get_add_on_products.htm&type=5&language=en_US) | Gets a list of compatible add-on products for a customer’s existing asset, including associated pricing data. This action requires the asset ID and pricebook ID for successful completion. |
| [Get Cross-Sell Products](https://help.salesforce.com/s/articleView?id=ai.agent_ref_comms_get_cross_sell_products.htm&type=5&language=en_US) | Gets a list of active cross-sell product suggestions, including pricing, for a specified account, catalog, and category. |
| [Get Upgrade Products](https://help.salesforce.com/s/articleView?id=ai.agent_ref_comms_get_upgrade_products.htm&type=5&language=en_US) | Gets active upgrade product suggestions and pricing for a specified account and price book. |
| [Create Sales Quote](https://help.salesforce.com/s/articleView?id=ai.agent_ref_comms_create_sales_quote.htm&type=5&language=en_US) | Creates a sales quote for specified products. |
| [Format Product Recommendations](https://help.salesforce.com/s/articleView?id=ai.agent_ref_comms_format_product_recommendations.htm&type=5&language=en_US) | Formats product data into a structured display of exactly three recommended products consistently. |