Depot Repair streamlines the repair process for damaged products or parts returned to
depots. Work orders for depot repair can be created directly from return order line items with
auto-populated data, simplifying the work order creation process. Structured workflows and
real-time tracking improve service performance and ensure consistency across depot
operations.
Required Editions
| Available in: Lightning Experience |
| Available in: Automotive Cloud, Communications Cloud, Energy and Utilities Cloud,
Manufacturing Cloud, and Media Cloud. View edition availability. |
- Depot Repair Workflow
Salesforce admins set up the org, assign the required user permissions, and configure settings to enable Depot Repair. Service managers create and manage depot repair work orders for returned items.
- Depot Repair Setup
Set up and configure the Depot Repair feature to create depot repair work orders directly from return order line items. Assign the necessary permissions to users who create these work order requests.
- Depot Repair Requests
Easily raise depot repair requests for the damaged parts or products that are returned.
