---
schema_version: "1"
id: 22b13b6edca3bef8046bbbda8be5eaf44e0c091b904f96c5e106654be4266a5e
title: Book a Service Appointment
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/aslm_bookservice_use_book_service_appointment.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.aslm_bookservice_use_book_service_appointment.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 86e2eb5cee94e558ed21eef9a2f650e386afddec3f7216a17e8f7ddafb98dce3
description: Use Book Service Appointment to efficiently schedule service appointments. This procedure guides you through launching the process from various objects and booking an appointment with the necessary details.
products:
  - Industry Solutions
  - Cross Cloud
release: "264"
---
# Book a Service Appointment

Use Book Service Appointment to efficiently schedule service appointments. This procedure guides you through launching the process from various objects and booking an appointment with the necessary details.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Automotive Cloud, Communications Cloud, Consumer Goods, Energy and Utilities Cloud, Manufacturing Cloud, Service Cloud, and Media Cloud. <a href="https://help.salesforce.com/s/articleView?id=xcloud.aslm_editions.htm&amp;release=264.0.0&amp;type=5" title="Review the supported products and editions for Asset Service Lifecycle Management features.">View edition availability</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d33449e55">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d33449e55 ">To use Book Service Appointment: </td>
            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d33449e55 ">Salesforce Field Service AND Book Service Appointment AND Field Service
              Scheduling</td>
          </tr>
        </tbody>
      </table>

1. Start the Book Service Appointment process.
    
    You can launch the Book Service Appointment process in several ways. Depending on your setup, it can be started from a work order, an account, an asset, a quote, an order, or a work type group.
    
    For example, to book an appointment for a work order:
    
    1. From the App Launcher, search for and select **Work Orders**.
    2. Open the work order for which you want to book an appointment.
    3. From the overflow menu, select Book Service Appointment.
        
        The Book Service Appointment page appears.
2. Book a service appointment.
    1. Click **Book Appointment**.
    2. Enter these details: Earliest permitted start date, scheduling policy, due date, and service territory.
    3. Click **Choose Time Slot**.
        
        The available time slots for the selected dates are shown.
    4. Select a time slot.
    5. Click **Book**.
        
        A service appointment is booked. After booking an appointment, you can reschedule or cancel it.