---
schema_version: "1"
id: 9c83c03d7ef537f953c3bf6e415dc2407714f2d111ac48129c8ba8b0266488cd
title: Book Sevice Appointment Licenses and Permissions
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/aslm_bookservice_licenses.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.aslm_bookservice_licenses.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: de937e88d715ffacafa9327de43b2397ae7f1723ea9ff7b20732d878da2c78f6
description: Review the licenses and permission sets needed for different personas to set up and use Book Service Appointment.
products:
  - Industry Solutions
  - Cross Cloud
release: "264"
---
# Book Sevice Appointment Licenses and Permissions

Review the licenses and permission sets needed for different personas to set up and use Book Service Appointment.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Automotive Cloud, Communications Cloud, Consumer Goods, Energy and Utilities Cloud, Manufacturing Cloud, Service Cloud, and Media Cloud. <a href="https://help.salesforce.com/s/articleView?id=xcloud.aslm_editions.htm&amp;release=264.0.0&amp;type=5" title="Review the supported products and editions for Asset Service Lifecycle Management features.">View edition availability</a>.</td></tr></tbody></table>

Review the licenses required to use Book Service Appointment.

| License | Description |
| --- | --- |
| Salesforce Field Service | You must install Field Service Managed Package if you want to use Book Service Appointment. |
| Book Service Appointment | Enable this to access the Book Service Appointment LWC and Connect APIs used to fetch and book slots. |
| Field Service Scheduling | Enable this to schedule service appointments. |

Review the permission sets that each persona needs to set up and use Book Service Appointment.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
      <thead class="slds-text-title_caps ">
        <tr><th class="slds-cell-wrap" scope="col" id="d22473e102">Tasks</th>
        <th class="slds-cell-wrap" scope="col" id="d22473e105">Permission Sets</th>
      </tr></thead>
      <tbody><tr class="">
        <td class="slds-cell-wrap" data-label="Tasks" headers="d22473e102"><strong class="uicontrol">Admin</strong>: Manage all Field Service objects, including the Field
          Service Admin app, Field Service Visualforce pages, and logic services.</td>
        <td class="slds-cell-wrap" data-label="Permission Sets" headers="d22473e105">
          <a name="aslm_bookservice_licenses__ul_rnj_4vy_wdc"><!-- --></a>
          <ul id="aslm_bookservice_licenses__ul_rnj_4vy_wdc">
            <li>Field Service Admin Permissions</li>

            <li>Field Service Admin License*</li>

          </ul>

          <p>The Field Service Admin License permission set isn’t created in the newer Salesforce
            org, so it doesn’t need to be assigned to users.</p>
        </td>
      </tr>
      <tr class="">
        <td class="slds-cell-wrap" data-label="Tasks" headers="d22473e102">
          <p><strong class="uicontrol">Agent</strong>: Access all global actions and their related objects to
            create, book, and schedule service appointments.</p>
        </td>
        <td class="slds-cell-wrap" data-label="Permission Sets" headers="d22473e105">
          <a name="aslm_bookservice_licenses__ul_hbg_wvy_wdc"><!-- --></a>
          <ul id="aslm_bookservice_licenses__ul_hbg_wvy_wdc">
            <li>Field Service Agent Permissions</li>

            <li>Field Service Agent License*</li>

          </ul>

          <p>The Field Service Agent License permission set isn’t created in the newer Salesforce
            org, so it doesn’t need to be assigned to users.</p>
        </td>
      </tr>
      <tr class="">
        <td class="slds-cell-wrap" data-label="Tasks" headers="d22473e102">
          <p><strong class="uicontrol">Technician</strong>: Manage service appointments and their related parent
            objects.</p>
        </td>
        <td class="slds-cell-wrap" data-label="Permission Sets" headers="d22473e105">
          <a name="aslm_bookservice_licenses__ul_vmb_1wy_wdc"><!-- --></a>
          <ul id="aslm_bookservice_licenses__ul_vmb_1wy_wdc">
            <li>Field Service Mobile License</li>

            <li>Field Service Resource License</li>

            <li>Field Service Resource Permissions</li>

          </ul>

        </td>
      </tr>
    </tbody></table>