---
schema_version: "1"
id: 79b839392cd7dee8390595f43da23a4c4379b3b1a4e0c7db9a7975863e4cbcf8
title: Agentforce for Asset Service Management
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/aslm_agentforce_asset_service_management_agent.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.aslm_agentforce_asset_service_management_agent.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: f80a1891231f88fd9436a14b0456484c55b48214b264d25577df1ac05b8b83fe
description: Helps service representatives create summaries, generate quotes, and draft customer communications using conversational interactions.
products:
  - Industry Solutions
  - Cross Cloud
release: "264"
---
# Agentforce for Asset Service Management

Helps service representatives create summaries, generate quotes, and draft customer communications using conversational interactions.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Automotive Cloud, Communications Cloud, Energy and Utilities Cloud, Manufacturing Cloud, Service Cloud, and Media Cloud. <a href="https://help.salesforce.com/s/articleView?id=xcloud.aslm_editions.htm&amp;language=en_US&amp;type=5" target="_blank">View edition availability</a>.</td></tr></tbody></table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-asset_service_lifecycle_mgmt-264-0-0-production-enus/645b17dc-6eea-4fac-9d5c-016dea098887/images/icon_note.png)

Note The user interface of this product is available in English only and may not be fully supported in other languages.

- **[Set Up Agentforce for Asset Service Management](https://help.salesforce.com/s/articleView?id=xcloud.aslm_agentforce_asset_service_management_prerequisites.htm&release=264.0.0&type=5)**  
    Set up and configure features to use agentforce for Asset Service Management. Before creating an agent using this template, you must set up Data Cloud.
- **[Create an Agent from the Asset Service Management Template](https://help.salesforce.com/s/articleView?id=xcloud.aslm_agentforce_create_asset_management_agent.htm&release=264.0.0&type=5)**  
    Create an agent using the Asset Service Management template to help users easily summarize asset performance and telematics data, generate quotes, and draft customer emails.
- **[Agent Topic: Asset Service Estimation](https://help.salesforce.com/s/articleView?id=xcloud.aslm_agentforce_asset_service_estimation_topic.htm&release=264.0.0&type=5)**  
    Service representatives can use the Asset Service Estimation agent topic to summarize asset performance and telematics data, select specific price books and quantities for multiple products, and apply individual coverage such as warranties, entitlements, or service contracts to each line item. It also helps to create service quotes and draft emails to customers.
- **[Agent Topic: Asset Service Work Order Management](https://help.salesforce.com/s/articleView?id=xcloud.aslm_agentforce_asset_service_work_order_management_topic.htm&release=264.0.0&type=5)**  
    Service representatives can use the Asset Service Management agent topic to retrieve accepted quotes, create work orders, and draft emails to share work order details with customers.