Set up and configure Advanced Exchange to enable a unified process for creating return
and replacement requests for products or parts. Assign the necessary permissions to users to
create and manage advanced exchange requests.
Required Editions
Available in: Lightning Experience
Available in: Automotive Cloud, Communications Cloud, Energy and Utilities Cloud,
Manufacturing Cloud, and Media Cloud. View edition availability.
Advanced Exchange Permissions Salesforce admins, service managers, and field technicians require permissions to create and manage advanced exchange requests.
