---
schema_version: "1"
id: 3ca81eec7ee675217adde8dd92640f6926c22dd6aedd40017b63fdc4061428f8
title: Advanced Exchange
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/aslm_advancedexchange_parent.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.aslm_advancedexchange_parent.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 3003f67b9a6da8acccb65c5e7a9092699a23dbc8c80aac674ddff3a826101a44
description: Use Advanced Exchange to streamline the creation of return and replacement requests for defective products or parts. Field technicians or service managers can quickly capture product details and initiate both return and replacement requests in a single, unified process—ensuring smooth operations with minimal disruption.
products:
  - Industry Solutions
  - Cross Cloud
release: "264"
---
# Advanced Exchange

Use Advanced Exchange to streamline the creation of return and replacement requests for defective products or parts. Field technicians or service managers can quickly capture product details and initiate both return and replacement requests in a single, unified process—ensuring smooth operations with minimal disruption.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Automotive Cloud, Communications Cloud, Energy and Utilities Cloud, Manufacturing Cloud, and Media Cloud. <a href="https://help.salesforce.com/s/articleView?id=xcloud.aslm_editions.htm&amp;type=5&amp;language=en_US" target="_blank">View edition availability</a>.</td></tr></tbody></table>

- **[Advanced Exchange Workflow](https://help.salesforce.com/s/articleView?id=xcloud.aslm_advancedexchange_workflow.htm&release=264.0.0&type=5)**  
    Salesforce admins configure the org, assign required permissions, and enable the Advanced Exchange feature. Once set up, field service technicians or service managers can initiate return and replacement requests for damaged products or parts—all from one place, without navigating across multiple pages in the app.
- **[Advanced Exchange Setup](https://help.salesforce.com/s/articleView?id=xcloud.aslm_advancedexchange_set_up.htm&release=264.0.0&type=5)**  
    Set up and configure Advanced Exchange to enable a unified process for creating return and replacement requests for products or parts. Assign the necessary permissions to users to create and manage advanced exchange requests.
- **[Advanced Exchange Requests](https://help.salesforce.com/s/articleView?id=xcloud.aslm_advancedexchange_use.htm&release=264.0.0&type=5)**  
    Easily raise an advanced exchange request to create return and replacement requests for the damaged products or parts you want to return to the manufacturer.