---
schema_version: "1"
id: 1d1f2ffedab27d7f97d0ab88a126ed59289dfb16269090d761b7d70adbb010c5
title: Troubleshoot OAuth and Connected Apps Access Blockages
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/archive_troubleshoot_oauth_connected_apps_access.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.archive_troubleshoot_oauth_connected_apps_access.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 330f51c0dd8bc5b5c860e560f63530a80d8f470c42581afb32f7a05d1e3253d1
description: Resolve OAuth and Connected Apps issues that block access when you authenticate the Archive app.
products:
  - Salesforce Platform
  - Cross Cloud
release: "264"
---
# Troubleshoot OAuth and Connected Apps Access Blockages

Resolve OAuth and Connected Apps issues that block access when you authenticate the Archive app.

Symptoms of OAuth access blockages include:

- The Archive dashboard is inaccessible.
- The connected app shows blocked actions in OAuth Usage.
- You can't access Archive after permission updates.
- You can't select objects to archive.

1. From Setup, in the Quick Find box, enter OAuth Usage, and then select **Connected Apps OAuth Usage**.
2. In the Search field, enter Archive, and then select your Archive app.
3. Verify that all actions associated with the app are unblocked.
    
    If you see blocked actions, select them, and then click **Unblock**.
4. Review the connected app policies, and verify that the System Administrator and Integration User profiles are listed under **Permitted Users**. If these profiles are missing, add them to the permitted users list.
5. Re-authenticate the Archive app. In Archive Settings, go to the **Authenticated User** tab and change the Authenticated User.
    
    ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-setup-264-0-0-production-enus/6f21df35-9ea0-4f53-ac94-45c3b5dfd5bc/images/icon_note.png)
    
    Note Re-authentication isn't required for customers on Hyperforce.
6. From the App Launcher, find and select **Archive**, and then verify that the dashboard loads without errors.
7. If the issue persists, verify that the Authenticated User has the Archive Admin permission set assigned.

The Archive app is now accessible, and OAuth actions are unblocked.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-setup-264-0-0-production-enus/6f21df35-9ea0-4f53-ac94-45c3b5dfd5bc/images/icon_note.png)

Note Permission changes can invalidate OAuth tokens. After you update permission sets or the Authenticated User profile, complete these troubleshooting steps before you contact Salesforce Support.