---
schema_version: "1"
id: 06cbc662bdb64bb977d9ae7c0fab488c541c9f5b2efbc6bbe66c21df782de588
title: Manage Legal Hold Requests in the Archive App
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/archive_manage_legal_hold_requests_in_archive.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.archive_manage_legal_hold_requests_in_archive.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: bfb5021d17f104ba535df6351c8c5fc9a42888e9d39717fb8a76e4447852b577
description: Place archived records on legal hold by creating a legal hold request in the Archive app. When records are under legal hold, they can't be unarchived, deleted, or removed—whether accessed through the SDK RTBF or the user interface.
products:
  - Salesforce Platform
  - Cross Cloud
release: "264"
---
# Manage Legal Hold Requests in the Archive App

Place archived records on legal hold by creating a legal hold request in the Archive app. When records are under legal hold, they can't be unarchived, deleted, or removed—whether accessed through the SDK RTBF or the user interface.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-setup-264-0-0-production-enus/6f21df35-9ea0-4f53-ac94-45c3b5dfd5bc/images/icon_note.png)

Note Records can be placed on hold multiple times. For example, if a company is facing litigation, any archived records mentioning the involved individual can be placed on legal hold.

1. Go to the Archive Search tab.
2. Search Archive for any ID or text string for the individual whose records you want to put on hold. Or select the Object and Field from the dropdown list.
3. To narrow your record search, click **Add Date Range** and select a date range.
4. Click **Enter**, or click the search icon.
    
    ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-setup-264-0-0-production-enus/6f21df35-9ea0-4f53-ac94-45c3b5dfd5bc/images/icon_note.png)
    
    Note Records under legal hold are marked with a lock icon. Hovering over the lock reveals the number of hold requests associated with the record.
5. In Archive Search, click the Settings icon and select **Perform Legal Hold**.
    
    The Hold Records in Archive window displays the number of root records that are held.
    
    ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-setup-264-0-0-production-enus/6f21df35-9ea0-4f53-ac94-45c3b5dfd5bc/images/icon_note.png)
    
    Note The total number of held records can be higher, as Archive also archives related child records.
    
    ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-setup-264-0-0-production-enus/6f21df35-9ea0-4f53-ac94-45c3b5dfd5bc/images/icon_note.png)
    
    Note If the option to select Perform Legal Hold is unavailable, contact your system admin to grant you the necessary permissions.
6. Enter an Operation Name.
7. Enter a Description for the record.
8. Click **Hold**.

## Legal Hold Report

View a list of the legal hold requests performed in the Legal Hold Report.

Find the report by using one of these options.

1. On the Archive home page, click **Legal Holds Requests**.
2. Click the menu icon and filter by typing "Legal Hold Report".
3. Select **Legal Hold Report**.
    
    The legal hold report features this information.
    
    - Legal Hold Date
    - Name
    - Email
    - Number of Records
    - Description
    - Status

## Unhold a Request

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-setup-264-0-0-production-enus/6f21df35-9ea0-4f53-ac94-45c3b5dfd5bc/images/icon_note.png)

Note If the option to unhold a legally held record isn't available, contact your system admin to grant you the necessary permissions.

1. On the Archive home page, click **Legal Hold Requests Legal Hold Report**.
2. Click the arrow next to the record to unhold.
3. Select **Unhold**.
4. Click **Confirm**.

To view, unarchive, and export a record, click the down arrow next to the record.

- **Export**—Export the record.
- **View**—View additional information about the record. If the record is an archived record and it's legally held, an additional Related Legal Hold Requests tab is displayed showing the list of processes that are holding the record.
- **Unarchive**—Unarchive the record.
    
    ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-setup-264-0-0-production-enus/6f21df35-9ea0-4f53-ac94-45c3b5dfd5bc/images/icon_note.png)
    
    Note Unarchive option appears only if the record is legally held.