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title: Advanced Orders for Telesales Scenarios
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locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/advanced_orders_scenarios.md
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description: Review real-world business scenarios to see how telesales reps capture, price, and release customer orders using the Advanced Orders for Telesales framework.
release: "264"
---
# Advanced Orders for Telesales Scenarios

Review real-world business scenarios to see how telesales reps capture, price, and release customer orders using the Advanced Orders for Telesales framework.

### Required Editions

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            <p style="margin-bottom:0;"><a href="https://help.salesforce.com/s/articleView?id=xcloud.advanced_orders_editions_permissions.htm&amp;type=5&amp;language=en_US" target="_blank">View supported editions</a></p>
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This section covers these end-to-end scenarios:

Capture a Standard Order

Walk through the baseline workflow of capturing a direct order, adding a single standard line item, running pricing, and activating the record.

Capture an Indirect Order

Walk through capturing an indirect order, where a telesales rep places an order for a customer account that's fulfilled through a third-party wholesaler or broker rather than directly by the manufacturer.

- **[Scenario 1: Capture a Standard Order](https://help.salesforce.com/s/articleView?id=xcloud.advanced_orders_scenario_standard_order.htm&release=264.0.0&type=5)**  
    Walk through the baseline order capture flow, where a telesales rep captures a standard (direct) order for a customer account, adds a single line item, calculates pricing, and activates the order.
- **[Scenario 2: Capture an Indirect Order](https://help.salesforce.com/s/articleView?id=xcloud.advanced_orders_scenario_indirect_order.htm&release=264.0.0&type=5)**  
    Walk through capturing an indirect order, where a telesales rep places an order for a customer account that's fulfilled through a third-party wholesaler or broker rather than directly by the manufacturer. This flow follows the same steps as a standard order, with additional handling for the fulfillment account.