--- schema_version: "1" id: 90de7f229f6986a468f535a189ffee6184a855a3f0e7273b08f3b59fb0617ab9 title: Advanced Orders for Telesales collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/advanced_orders_for_telesales.md canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.advanced_orders_for_telesales.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: 9a83a892f53b682db4cd730e853da83c6fb5d3ae77b01fd3eacebcef419d7902 description: Create and manage complex B2B sales orders through guided workflows with automated pricing and product qualification, so that captured orders match final ERP invoices and fulfillment rules. release: "264" --- # Advanced Orders for Telesales Create and manage complex B2B sales orders through guided workflows with automated pricing and product qualification, so that captured orders match final ERP invoices and fulfillment rules. ### Required Editions

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Advanced Orders for Telesales provides a high-performance order entry framework for high-volume telesales environments. It delivers consistent, automated order validation and pricing calculations that mirror your backend ERP system. In consumer goods and manufacturing operations, manual lookups and order entry errors cause costly returns, credits, and fulfillment delays. Advanced Orders for Telesales removes this friction by enforcing uniform order specifications, assortment listings, unit of measure rules, and delivery validations directly within the Service Console for Telesales. ## Key Capabilities Use Advanced Orders for Telesales to configure standardized ordering processes and guided execution workflows. Guided Order Creation Start guided order workflows directly from a customer account record to capture commercial context automatically. Reusable Order Specifications Enforce business rules, valid date windows, allowed orderer types (Direct or Indirect), and required wholesaler fulfillment accounts per order template. Runtime Product Qualification Dynamically evaluate product eligibility by business market during order capture using built-in decision tables and qualification plans. Assortment-Based Product Selection Restrict or suggest orderable items based on agreed customer account listings or physical warehouse inventory levels. Suggested Quantities Automatically recommend line-item quantities based on historical order averages from past active orders. Flexible Units of Measure Support multiple packaging levels (such as cases, pallets, or individual units) per product, with configurable default order units and package-specific pricing. Delivery Date Validation Automatically validate requested delivery dates against minimum and maximum lead-time rules and allowed delivery days. Order Status Lifecycle Progress orders through standard lifecycle stages from Draft to Activated, locking released orders against unauthorized edits and queuing them for backend ERP fulfillment. - **[Editions and Permissions for Advanced Orders for Telesales](https://help.salesforce.com/s/articleView?id=xcloud.advanced_orders_editions_permissions.htm&release=264.0.0&type=5)** Review the supported products, editions, and permissions for Advanced Orders for Telesales. - **[How Advanced Orders for Telesales Processes Orders](https://help.salesforce.com/s/articleView?id=xcloud.advanced_orders_how_processes_orders.htm&release=264.0.0&type=5)** Follow the step-by-step sequence the Advanced Orders for Telesales framework runs to turn an account interaction into an ERP-consistent, released order. - **[Advanced Orders for Telesales Data Model](https://help.salesforce.com/s/articleView?id=xcloud.advanced_orders_data_model.htm&release=264.0.0&type=5)** See how Advanced Orders for Telesales separates master business data from execution specifications, assortment listings, and transactional order records. - **[Set Up Advanced Orders for Telesales](https://help.salesforce.com/s/articleView?id=xcloud.set_up_advanced_orders_for_telesales.htm&release=264.0.0&type=5)** Configure the required settings and data to enable Advanced Orders for telesales.. - **[Capture Orders Using Advanced Orders for Telesales](https://help.salesforce.com/s/articleView?id=xcloud.advanced_orders_capture_orders.htm&release=264.0.0&type=5)** Advanced Orders for Telesales guides telesales reps through creating, configuring, pricing, and releasing high-volume customer orders. It bridges account-level commercial relationships with guided, compliant order execution. - **[Advanced Orders for Telesales Scenarios](https://help.salesforce.com/s/articleView?id=xcloud.advanced_orders_scenarios.htm&release=264.0.0&type=5)** Review real-world business scenarios to see how telesales reps capture, price, and release customer orders using the Advanced Orders for Telesales framework. - **[Troubleshoot Advanced Orders for Telesales](https://help.salesforce.com/s/articleView?id=xcloud.advanced_orders_troubleshoot.htm&release=264.0.0&type=5)** Diagnose and resolve common issues that prevent orders from being created, populating products, calculating quantities, or releasing to your ERP system. - **[Considerations and Limitations for Advanced Orders for Telesales](https://help.salesforce.com/s/articleView?id=xcloud.advanced_orders_considerations_limitations.htm&release=264.0.0&type=5)** Keep these considerations and limitations in mind as you set up and use Advanced Orders for Telesales.