If you use Einstein Activity Capture, Salesforce Inbox, or Einstein Automated Contacts, it’s easy to honor your customers’ requests to exclude their personal data from factoring into machine learning models. You also exclude personal data from being used by Salesforce features, such as Einstein Automated Contacts and Recommended Connections.
Required Editions
| Available in: Lightning Experience |
| Available with Einstein Activity Capture Standard, which is available in Sales Cloud in Starter, Professional, Enterprise, Performance, and Unlimited Editions |
| Available with Sales Cloud Einstein, which is available in Performance and Unlimited Editions, and available for an extra cost in Enterprise Edition |
| Available with Inbox in Sales Cloud, which is included in Starter, Performance and Unlimited Editions and available for an extra cost in Professional and Enterprise Editions. Inbox is also available for an extra cost in Service Cloud and Lightning Platform. |
| Available with Sales Engagement in Sales Cloud, which is included in Performance and Unlimited Editions, and available for an extra cost in Professional and Enterprise Editions. Sales Engagement is also available for an extra cost in Service Cloud and Lightning Platform. |
| Available with Revenue Intelligence, which is available for an extra cost in Enterprise and Unlimited Editions |
| User Permissions Needed | |
|---|---|
| To Exclude Data | Customize Application OR Modify All Data |
Important Keep in mind that these steps remove enriched data. But standard profile
data still appears from Salesforce. For example, when you use Salesforce Inbox, profile data
from Salesforce still appears.
- From Setup, enter Data Policies in the Quick Find box, then select Excluded from Machine Learning under Data Policies.
- Add the email addresses of the people to exclude
- Click Exclude and confirm your selection.
- We process the request after seven days and it can take up a month to complete. Check the status of your exclusions from the Excluded from Machine Learning page.