You can delete customers’ personal email and event data from the Activity Platform Hyperforce infrastructure, not from the Salesforce platform. Engagement data is deleted when the associated email is deleted. If Sync Email as Salesforce Activity is enabled, emails and events are stored directly in Salesforce. This deletion policy doesn't apply to those activities.
Required Editions
| Available in: Lightning Experience |
| Available with Einstein Activity Capture Standard, which is available in Sales Cloud in Starter, Professional, Enterprise, Performance, and Unlimited Editions |
| Available with Sales Cloud Einstein, which is available in Performance and Unlimited Editions, and available for an extra cost in Enterprise Edition |
| Available with Inbox in Sales Cloud, which is included in Starter, Performance and Unlimited Editions and available for an extra cost in Professional and Enterprise Editions. Inbox is also available for an extra cost in Service Cloud and Lightning Platform. |
| Available with Sales Engagement in Sales Cloud, which is included in Performance and Unlimited Editions, and available for an extra cost in Professional and Enterprise Editions. Sales Engagement is also available for an extra cost in Service Cloud and Lightning Platform. |
| Available with Revenue Intelligence, which is available for an extra cost in Enterprise and Unlimited Editions |
| User Permissions Needed | |
|---|---|
| To delete email and events: | Customize Application OR Modify All Data |
Important The steps described here don't remove event records or data from your email
services. Delete data from those locations manually.
- From Setup, enter Data Policies in the Quick Find box, then select Delete Email and Events under Data Policies.
- To delete activity by email address:
- On the By Email Address tab, add the email addresses of the people whose activity you want to delete.
- Choose whether to delete all past email and events or all one-to-one email messages and events that include the selected email addresses.
- Click Delete, and confirm your selection.
- To delete activity by user:
- On the By User tab, add the email addresses or usernames of the people whose activity you want to delete.
- Click Delete, and confirm your selection.
- We process the request after 7 days, and it can take up to a month to complete the request.
Check the status of activity deletion on the Delete Email and Events page.
- For Sales Cloud Einstein users, some delete jobs show a Completed status before all data is deleted. If you need details about what’s been deleted, contact Salesforce Customer Support.
- If an email address or user with deleted activity doesn’t appear in the deleted list, the data might already be removed, or Einstein Activity Capture doesn’t log the user’s activities.
- Scheduled emails are sent if the send date is within 60 days from the request to delete the user’s activity.
- Regardless of the data retention period, non-identified data from activities is kept for up to two years and used with machine learning models and third-party data enrichment.