---
schema_version: "1"
id: db6c436af196b6623dc23dbce387dad6caeebaee1e84f86e026adc5308f24330
title: Billing Considerations for Slackbot
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/slack/264-0-0/slack_slackbot_billing_considerations.md
canonical_url: https://help.salesforce.com/s/articleView?id=slack.slack_slackbot_billing_considerations.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 9265be4e052500e6aed431904fda40346d661f072d50f5c92aceb1c7ac26e8ca
description: Slackbot uses native Slack and Salesforce tools to complete tasks, and Slackbot can use Standard and Advanced Actions to do things like research, build reports, or generate content. Use of Slackbot Standard Actions or Advanced Actions impacts the consumption of credits in these usage types.
products:
  - Slack
  - Cross Cloud
release: "264"
---
# Billing Considerations for Slackbot

Slackbot uses native Slack and Salesforce tools to complete tasks, and Slackbot can use Standard and Advanced Actions to do things like research, build reports, or generate content. Use of Slackbot Standard Actions or Advanced Actions impacts the consumption of credits in these usage types.

Use Digital Wallet to check which consumption cards are active in your org, find out how many credits are available on each card, and determine how many credits have been consumed in each usage type.

Some usage types aren't metered for certain licenses or editions. Check your licenses and review license documentation for more information.

## Slackbot Usage in Slack

When you use Slackbot, your org consumes credits from the Flex Credits consumption card, only after your plan’s included Slackbot message allowance is exhausted. For more information, see [Flex Credits Billable Usage Types for Slackbot](https://help.salesforce.com/s/articleView?id=slack.slack_billable_usage_types.htm&release=264.0.0&type=5 "Usage of certain Slackbot features impacts Flex Credits consumption when Slack is connected to a Salesforce org that has Flex Credits. To monitor usage, access your org’s Digital Wallet.") and [Slackbot limits and credit usage](https://slack.com/help/articles/53579676130195-Slackbot-limits-and-credit-usage) in Slack Help.

To check multipliers for each usage type, see the Slackbot section within the [Flex Credits Rate Card](https://www.salesforce.com/agentforce/rates/). The cost of each credit is determined by your contract.

   
| Digital Wallet Consumption Card | Usage Type | Usage Type Description | Notes |
| --- | --- | --- | --- |
| Flex Credits | Slackbot Standard Action | The default billable unit for a user-visible tool call. Covers most native Slack and Salesforce actions, including search, reads, and writes to records, canvases, lists, calendars, automations, and messages, along with Model Context Protocol (MCP) tool calls other than Salesforce MCP calls, which aren’t metered. | The meter runs once per unique tool per turn. Multiple calls toward the same outcome, such as three searches to find the right thread, are grouped and billed as one action. |
| Flex Credits | Slackbot Advanced Action | Premium, higher-value functionality, including deep research, report and dashboard creation, reading Salesforce files, and creating or editing slides, documents, or spreadsheets in third-party tools. | Advanced Actions bill in addition to any Standard Actions in the same turn. A single message can generate both. |

For more information on how usage is billed, refer to your contract or contact your account executive.

## Reduce Slackbot Costs

Lower Slackbot credit consumption in several ways.

- Combine related asks into a single message so Slackbot can group tool calls toward one outcome instead of running separate turns for each step.
- Use Standard Actions (search, canvas, list, calendar tools) where they get the job done, and reserve Advanced Actions like Deep Research, slide, or report creation for when you actually need that depth.
- Check Digital Wallet regularly to monitor consumption trends and catch unexpected spikes early.
- Avoid re-running the same request repeatedly to troubleshoot. Each turn bills at least 1 Standard Action even if the result doesn't change.

#### See Also

- [Flex Credits Billable Usage Types for Slackbot](https://help.salesforce.com/s/articleView?id=slack.slack_billable_usage_types.htm&release=264.0.0&type=5 "Usage of certain Slackbot features impacts Flex Credits consumption when Slack is connected to a Salesforce org that has Flex Credits. To monitor usage, access your org’s Digital Wallet.")
- [About Digital Wallet](https://help.salesforce.com/s/articleView?id=xcloud.wallet_about.htm&type=5&language=en_US)
- [Set up Flex Credits for Slackbot usage](https://slack.com/help/articles/54291336348051-Set-up-Flex-Credits-for-Slackbot-usage)
- [Slackbot limits and credit usage](https://slack.com/help/articles/53579676130195-Slackbot-limits-and-credit-usage)