---
schema_version: "1"
id: e341a7b4ac9cc43c172d732d9c7b3e6dd29f12646811d82ff3ae689f68346105
title: Create a Record in Slack
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/slack/264-0-0/slack_service_create_record.md
canonical_url: https://help.salesforce.com/s/articleView?id=slack.slack_service_create_record.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 1fcd7645ccfbdc22c6bf7ce0d767aa0a20536fd475abbd96d3f77bfbb899563b
description: Collaborate and maintain a single source of truth all from one place, when you create a Salesforce record in Slack.
products:
  - Slack
  - Cross Cloud
release: "264"
---
# Create a Record in Slack

Collaborate and maintain a single source of truth all from one place, when you create a Salesforce record in Slack.

1. Select the **/service-create** slash command from the list in the About tab, find its global shortcut in **Attachments and shortcuts**, or enter /service-create directly in the messenger.
2. Select the object you want to create. You can also append the object you want to create to the slash command, and then invoke the command to launch the modal. For example, to create a case, append \-case. Create cases and Customer Service Incident Management objects including Incident, Problem and Change Request. The slash command or other object name isn't case sensitive.
    
    ![New Case modal in Slack](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-slack-slack_apps-264-0-0-production-enus/68481d6c-8c01-419d-9d5c-ebe6efa3b5f3/slack_apps/images/service_slack_create_case.png)