---
schema_version: "1"
id: bed3ac14e316762782d84b87c4a096604aec7e4bf020a9f9ad2d3de0a3a381c2
title: Use the Service Cloud for Slack App
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/slack/264-0-0/slack_service_app.md
canonical_url: https://help.salesforce.com/s/articleView?id=slack.slack_service_app.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 30fd2762f5bca23ceab1c398a636df1bbce1ecef5c3817024abd345bc22412c8
description: Your Salesforce admin set up the Service Cloud for Slack app for you! Get the app to get started, and then use Slack to streamline how you work with your service team and your customers.
products:
  - Slack
  - Cross Cloud
release: "264"
---
# Use the Service Cloud for Slack App

Your Salesforce admin set up the Service Cloud for Slack app for you! Get the app to get started, and then use Slack to streamline how you work with your service team and your customers.

New to using Slack? [Check out the Slack Help](https://slack.com/help).

![Swarming in Slack banner](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-slack-slack_apps-264-0-0-production-enus/68481d6c-8c01-419d-9d5c-ebe6efa3b5f3/slack_apps/images/main-banner-lm-swarming-in-slack.png)

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small "><colgroup><col style="width:100%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><em><strong>Resolve Complex Issues Faster with Swarming in Slack</strong></em></td></tr></tbody></table>

![User setup in 3 steps: Admin sets up app, user installs app, user logs in to Salesforce from Slack](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-slack-slack_apps-264-0-0-production-enus/68481d6c-8c01-419d-9d5c-ebe6efa3b5f3/slack_apps/images/slack_service_swarming_steps_user.png)

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
      <colgroup>
        <col style="width:33.33333333333333%">
        <col style="width:33.33333333333333%">
        <col style="width:33.33333333333333%">
      </colgroup>
      <tbody>
        <tr class="">
          <td class="slds-cell-wrap" style="vertical-align:top;">
            <p>
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-slack-slack_apps-264-0-0-production-enus/68481d6c-8c01-419d-9d5c-ebe6efa3b5f3/resources-global/_corporate/images/learning_maps/lm_start.png" alt="1 - Get Started"></span>
            </p>
            <p>
              <strong>Set Up Slack</strong>
            </p>
            <p>
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="height:32px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-slack-slack_apps-264-0-0-production-enus/68481d6c-8c01-419d-9d5c-ebe6efa3b5f3/resources-global/_corporate/images/learning_minimap/trailhead_minimap.png" alt="Trailhead icon"></span>
              <a href="https://trailhead.salesforce.com/content/learn/trails/service-cloud-for-slack" target="_blank">Service Cloud for
                Slack</a>
            </p>
            <p style="margin-bottom:0;">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="height:32px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-slack-slack_apps-264-0-0-production-enus/68481d6c-8c01-419d-9d5c-ebe6efa3b5f3/resources-global/_corporate/images/learning_minimap/help_minimap.png" alt="Help icon"></span>
              <a href="https://help.salesforce.com/s/articleView?id=slack.slack_app_get.htm&amp;release=264.0.0&amp;type=5" title="To get started with Swarming in Slack, install the Service Cloud for Slack app in your Slack workspace. Only the Salesforce orgs that your Salesforce admin completed the Slack app setup for can connect to the Service Cloud for Slack app.">Get the Service Cloud for Slack App </a>
            </p>
          </td>

          <td class="slds-cell-wrap" style="vertical-align:top;">
            <p>
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-slack-slack_apps-264-0-0-production-enus/68481d6c-8c01-419d-9d5c-ebe6efa3b5f3/resources-global/_corporate/images/learning_maps/lm_build_1.png" alt="Start graphic"></span>
            </p>
            <p>
              <strong>Set Up Slack for Swarming</strong>
            </p>
            <p class="doc_video">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-slack-slack_apps-264-0-0-production-enus/68481d6c-8c01-419d-9d5c-ebe6efa3b5f3/resources-global/_corporate/images/video.png" alt="Video icon"></span>
              <a class="doc_video_link" href="https://salesforce.vidyard.com/watch/Zv4osFTZFGzvweZZiHQXts?" target="_blank">
                <span class="doc_video_title">Service: Core Service:
                  Swarming</span>
              </a>
            </p>
            <p style="margin-bottom:0;">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="height:32px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-slack-slack_apps-264-0-0-production-enus/68481d6c-8c01-419d-9d5c-ebe6efa3b5f3/resources-global/_corporate/images/learning_minimap/help_minimap.png" alt="Help icon"></span>
              <a href="https://help.salesforce.com/s/articleView?id=slack.slack_add_to_channel.htm&amp;release=264.0.0&amp;type=5" title="Use the Service Cloud for Slack app to swarm in a channel that was created without a Swarming flow.">Add the Service Cloud for Slack App
                to an Existing Channel</a>
            </p>
          </td>

          <td class="slds-cell-wrap" style="vertical-align:top;">
            <p>
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-slack-slack_apps-264-0-0-production-enus/68481d6c-8c01-419d-9d5c-ebe6efa3b5f3/resources-global/_corporate/images/learning_maps/lm_outcome_2.png" alt="Take action"></span>
            </p>
            <p>
              <strong>Collaborate and Take Action</strong>
            </p>
            <p>
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="height:32px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-slack-slack_apps-264-0-0-production-enus/68481d6c-8c01-419d-9d5c-ebe6efa3b5f3/resources-global/_corporate/images/learning_minimap/help_minimap.png" alt="Help icon"></span>
              <a href="https://help.salesforce.com/s/articleView?id=slack.slack_channel_swarming.htm&amp;release=264.0.0&amp;type=5" title="Your service team consists of all the people who work to close a customer issue. Start a swarm from a channel in Slack to bring in the right experts and keep record of it in Salesforce.">Swarm in a Slack
                Channel</a>
            </p>
            <p style="margin-bottom:0;">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="height:32px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-slack-slack_apps-264-0-0-production-enus/68481d6c-8c01-419d-9d5c-ebe6efa3b5f3/resources-global/_corporate/images/learning_minimap/help_minimap.png" alt="Help icon"></span>
              <a href="https://help.salesforce.com/s/articleView?id=slack.slack_service_salesforce_actions.htm&amp;release=264.0.0&amp;type=5" title="Search, edit, and create Salesforce records from the Service Cloud for Slack app.">Salesforce Actions in Slack</a>
            </p>
          </td>

        </tr>
      </tbody>
    </table>

- **[Get the Service Cloud for Slack App](https://help.salesforce.com/s/articleView?id=slack.slack_app_get.htm&release=264.0.0&type=5)**  
    To get started with Swarming in Slack, install the Service Cloud for Slack app in your Slack workspace. Only the Salesforce orgs that your Salesforce admin completed the Slack app setup for can connect to the Service Cloud for Slack app.
- **[Add the Service Cloud for Slack App to an Existing Channel](https://help.salesforce.com/s/articleView?id=slack.slack_add_to_channel.htm&release=264.0.0&type=5)**  
    Use the Service Cloud for Slack app to swarm in a channel that was created without a Swarming flow.
- **[Start a Swarm in Slack](https://help.salesforce.com/s/articleView?id=slack.slack_apps_service_swarm_in_slack.htm&release=264.0.0&type=5)**  
    To collaborate with subject matter experts and quickly resolve customer issues, swarm in a Slack channel. You can start a swarm from a record in Salesforce or from a Slack channel with the Service Cloud for Slack app installed.
- **[Salesforce Actions in Slack](https://help.salesforce.com/s/articleView?id=slack.slack_service_salesforce_actions.htm&release=264.0.0&type=5)**  
    Search, edit, and create Salesforce records from the Service Cloud for Slack app.