---
schema_version: "1"
id: ed20c8fb352caf3f8173c912db5027c350217a7215b8e4cd52ae48cb7b5600c7
title: Communicate in a Salesforce Channel
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/slack/264-0-0/slack_salesforce_channels_communicate.md
canonical_url: https://help.salesforce.com/s/articleView?id=slack.slack_salesforce_channels_communicate.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 0a64cfeede7c3da58b9c6741b6e904f5e9d3b58234524b2949db707f79c4604e
description: After you join a Salesforce channel, you can start using it to communicate with your team. Any updates that you make in a Salesforce channel in Salesforce automatically appear in Slack as well.
products:
  - Slack
  - Cross Cloud
release: "264"
---
# Communicate in a Salesforce Channel

After you join a Salesforce channel, you can start using it to communicate with your team. Any updates that you make in a Salesforce channel in Salesforce automatically appear in Slack as well.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Essentials</strong>, <strong>Starter</strong>, <strong>Pro Suite</strong>, <strong>Professional</strong>, <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d3384e84">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d3384e84 ">To communicate in a Salesforce channel:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d3384e84 ">Access to the record</td>

          </tr>
        </tbody>
      </table>

## Create or Join a Salesforce Channel

If you don’t see Slack on a record, ask your Salesforce admin for help.

1. From a record, click **Slack** to open the Slack panel, or find the Slack component.
2. Click **Join Channel**. If the record doesn’t have an associated channel yet, click **Create Channel** to create one.

## Add Channel Members

Add other people to the channel to start the conversation.

1. From a record, click **Slack** to open the Slack panel, or find the Slack component.
2. To add members:
    - If you access Salesforce channels via the Slack panel, open the dropdown menu and select **View Channel Members**.
    - If you access Salesforce channels via the Slack web component, click ![Manage Members icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-slack-slack_apps-264-0-0-production-enus/68481d6c-8c01-419d-9d5c-ebe6efa3b5f3/slack_apps/images/manage_members_icon.png) in the channel header.
3. Click **Add people**.
4. In the dropdown menu, search for and select a user to add to the channel. Repeat this step to add multiple people.
5. Click **Add People**.

## Send a Message

1. From a record, click **Slack** to open the Slack panel, or select the message field in the Slack component.
2. Type a message, then select the options above the message field to add attachments, formatting, or emoji.
3. Press **Enter** to send your message.

## Mention a Teammate

In Salesforce channels, you can get a teammate’s attention by mentioning them. When you mention a teammate, they see a notification in the corresponding Salesforce channel in Slack.

1. From a record, click **Slack** to open the Slack panel, or select the message field in the Slack component.
2. As you compose a message, enter the @ symbol.
3. Enter and select a member’s name.
4. Press **Enter** to send your message.

## Start or Reply to a Thread

To keep conversations organized, reply to a message in a thread.

1. From a Salesforce channel, hover over a message.
2. Click ![Reply in thread icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-slack-slack_apps-264-0-0-production-enus/68481d6c-8c01-419d-9d5c-ebe6efa3b5f3/slack_apps/images/slack_sf_reply.png).
3. Type your reply, then press **Enter** to send your message.

## React to a Message by Using Emoji

Use an emoji reaction to quickly reply to a message without words. An emoji reaction can often replace the need for a follow-up message.

1. From a Salesforce channel component, hover over the message you’d like to reply to.
2. Click ![Add reaction icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-slack-slack_apps-264-0-0-production-enus/68481d6c-8c01-419d-9d5c-ebe6efa3b5f3/slack_apps/images/slack_sf_reaction.png) and select an emoji.

## Edit or Delete a Message

If you send a message but notice it’s not quite right, you can edit or delete it.

1. From a Salesforce channel, hover over a message.
2. Click ![More actions icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-slack-slack_apps-264-0-0-production-enus/68481d6c-8c01-419d-9d5c-ebe6efa3b5f3/slack_apps/images/slack_sf_more.png), then select **Edit message** or **Delete message**.

![Tip](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-slack-slack_apps-264-0-0-production-enus/68481d6c-8c01-419d-9d5c-ebe6efa3b5f3/images/icon_tip.png)

Tip To open the Salesforce channel directly in Slack, click ![More actions icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-slack-slack_apps-264-0-0-production-enus/68481d6c-8c01-419d-9d5c-ebe6efa3b5f3/slack_apps/images/slack_sf_more.png), then select **Open Channel in Slack**. Learn more about getting started with Slack in the [Slack Help Center](https://slack.com/help/articles/360059928654-How-to-use-Slack--your-quick-start-guide).