---
schema_version: "1"
id: a472e32c928e9645a51b76e244271c672b651f523f74fddb0bc033aa592ba9f4
title: Swarm in Slack from Slack
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/slack/264-0-0/slack_channel_swarming.md
canonical_url: https://help.salesforce.com/s/articleView?id=slack.slack_channel_swarming.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: f2d461dbb7ef8e23935015326913226adbf7c2945854f6a62d373d90736460b2
description: Your service team consists of all the people who work to close a customer issue. Start a swarm from a channel in Slack to bring in the right experts and keep record of it in Salesforce.
products:
  - Slack
  - Cross Cloud
release: "264"
---
# Swarm in Slack from Slack

Your service team consists of all the people who work to close a customer issue. Start a swarm from a channel in Slack to bring in the right experts and keep record of it in Salesforce.

1. From the Service Cloud for Slack app’s About tab, select **Start command** for /service-swarm-start. Or invoke a swarm from the **Attachments and shortcuts** search, or with a slash command.
    
    ![Sevice slash commands in Slack](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-slack-slack_apps-264-0-0-production-enus/68481d6c-8c01-419d-9d5c-ebe6efa3b5f3/slack_apps/images/slack_commands.png)
2. Press the return key to invoke the command.
    
    ![Invoking a slash command](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-slack-slack_apps-264-0-0-production-enus/68481d6c-8c01-419d-9d5c-ebe6efa3b5f3/slack_apps/images/slack_invoking.png)
3. Choose how you want to swarm, and then select **Next**.

#### See Also

- [_Salesforce Help:_ Set Up Salesforce Channels in Your Org](https://help.salesforce.com/s/articleView?id=slack.slack_salesforce_channels_setup.htm&language=en_US)

## Swarm in a New Channel

Create a swarm in a new Slack or Salesforce channel, directly from Slack.

1. Enter the information for your new swarm in the window fields when prompted, and then click **Create**.
    
    ![Start a swarm modal in Slack](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-slack-slack_apps-264-0-0-production-enus/68481d6c-8c01-419d-9d5c-ebe6efa3b5f3/slack_apps/images/start_swarm_with_sf_channel_3.png)
2. Go to your new swarm channel to start collaborating with other agents.
3. Select other members to add to the swarm, view the record, or select **Finish Swarming**. You can also use the slash command /service-swarm-close to finish swarming.
    
    ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-slack-slack_apps-264-0-0-production-enus/68481d6c-8c01-419d-9d5c-ebe6efa3b5f3/images/icon_note.png)
    
    Note Swarm member records are created for users whenever a new member is added to a Slack channel created for swarming.
4. When you finish swarming, the first post with the record linked in it is marked **Closed** and is unpinned. Only open swarms are pinned to make them easier to find in channels with multiple swarms.
    
    ![Swarm request in slack](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-slack-slack_apps-264-0-0-production-enus/68481d6c-8c01-419d-9d5c-ebe6efa3b5f3/slack_apps/images/swarm_request_update.png)
5. To revive the swarm, click **Reopen Swarm**.

## Swarm in an Existing Channel

Create a swarm in an existing Slack or Salesforce channel, directly from Slack.

1. Enter the information for your new swarm in the window fields when prompted, and then click **Create**.
    
    ![Start a swarm in Slack](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-slack-slack_apps-264-0-0-production-enus/68481d6c-8c01-419d-9d5c-ebe6efa3b5f3/slack_apps/images/start_swarm_existing_1.png)
2. The Service Cloud for Slack app sends a pinned notification to the channel you select announcing your new swarm request to the included members. Use the buttons on the request to quickly view information about the associated record, or to close the swarm when the issue is resolved.
    
    ![Automated swarm update message](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-slack-slack_apps-264-0-0-production-enus/68481d6c-8c01-419d-9d5c-ebe6efa3b5f3/slack_apps/images/slack_request_update.png)
3. Select other members to add to the swarm, view the record, or select **Finish Swarming**.

When you finish swarming, the swarm is marked **Closed** with the case linked in the first post, which is unpinned. Only open swarms are pinned, to make them easier to find in channels with multiple swarms. Anyone who posted in the thread is listed as a swarm member. You can manually add swarm members and review existing swarm members from the Finish Swarming window.