---
schema_version: "1"
id: 0ef039b1b26f0fa07fa19658263a46e3d2b823a797619754a0cf6f40006faea7
title: Start a Swarm in Slack
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/slack/264-0-0/slack_apps_service_swarm_in_slack.md
canonical_url: https://help.salesforce.com/s/articleView?id=slack.slack_apps_service_swarm_in_slack.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 00b3d3e9b391f07f3a446e2c63a51d3f074592d1261df22d6b7c9ed9313c370a
description: To collaborate with subject matter experts and quickly resolve customer issues, swarm in a Slack channel. You can start a swarm from a record in Salesforce or from a Slack channel with the Service Cloud for Slack app installed.
products:
  - Slack
  - Cross Cloud
release: "264"
---
# Start a Swarm in Slack

To collaborate with subject matter experts and quickly resolve customer issues, swarm in a Slack channel. You can start a swarm from a record in Salesforce or from a Slack channel with the Service Cloud for Slack app installed.

- **[Swarm in Slack from Lightning Experience](https://help.salesforce.com/s/articleView?id=slack.slack_apps_service_swarm_in_slack_lex.htm&release=264.0.0&type=5)**  
    Collaboration with Swarming starts when an agent sends a swarm request to get help to resolve an issue. You can create a swarm in a new channel that is created for this issue, or in an existing channel.
- **[Swarm in Slack from Slack](https://help.salesforce.com/s/articleView?id=slack.slack_channel_swarming.htm&release=264.0.0&type=5)**  
    Your service team consists of all the people who work to close a customer issue. Start a swarm from a channel in Slack to bring in the right experts and keep record of it in Salesforce.