---
schema_version: "1"
id: 580e7565a216b491fec0d7f57a18813a65f5256c139e3576797020448b42d6a1
title: Enable Slack Apps in Salesforce
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/slack/264-0-0/slack_apps_enable.md
canonical_url: https://help.salesforce.com/s/articleView?id=slack.slack_apps_enable.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: cb24f2442bf51e81346dd97f58202b60f2d9313c94e0f7e61171ca0bbb3b86dc
description: Integrate Slack and Salesforce to unlock access to Slack apps, tools, and services. This page covers the admin procedures for enabling Slack apps in Salesforce.
products:
  - Slack
  - Cross Cloud
release: "264"
---
# Enable Slack Apps in Salesforce

Integrate Slack and Salesforce to unlock access to Slack apps, tools, and services. This page covers the admin procedures for enabling Slack apps in Salesforce.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permissions">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:left;vertical-align:top;" id="d21843e41">Permissions or Permission
              Sets Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Permissions or Permission Sets Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d21843e41 ">To connect Salesforce and Slack (required for most Slack apps):</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d21843e41 ">
              <p>Connect Salesforce with Slack </p>
              <p style="margin-bottom:0;">(system permission on supported Salesforce
                licenses)</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Permissions or Permission Sets Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d21843e41 ">To use the Sales Cloud for Slack app:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d21843e41 ">Slack Sales User</td>

          </tr>
          <tr class="">
            <td data-label="Permissions or Permission Sets Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d21843e41 ">To use the PRM for Slack app:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d21843e41 ">PRM for Slack app Salesforce User <strong>or</strong> PRM for Slack Partner app
              User</td>

          </tr>
          <tr class="">
            <td data-label="Permissions or Permission Sets Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d21843e41 ">To use the Service Cloud for Slack app:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d21843e41 ">Connect Salesforce with Slack, Slack Service User, Run Flows</td>

          </tr>
          <tr class="">
            <td data-label="Permissions or Permission Sets Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d21843e41 ">To use the CRM Analytics for Slack app:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d21843e41 ">
              <p>Connect Salesforce with Slack </p>
              <p style="margin-bottom:0;">Also recommended: Use CRM Analytics, Subscribe
                to CRM Analytics Assets, Add Recipients to CRM Analytics Notifications, Subscribe
                to Reports, Subscribe to Reports: Add Recipients, Subscribe to Dashboards,
                Subscribe to Dashboards: Add Recipients, View Einstein Discovery
                Recommendations</p>
            </td>

          </tr>
        </tbody>
      </table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-slack-slack_apps-264-0-0-production-enus/68481d6c-8c01-419d-9d5c-ebe6efa3b5f3/images/icon_note.png)

Note Salesforce for Slack apps and their integrations aren’t supported in Government Cloud. Don’t turn on the feature in Government Cloud or Government Cloud Plus orgs. Contact your Salesforce account executive for more details.

To enable Slack Apps in Salesforce, complete these steps.

1. From Setup, in the Quick Find box, enter Slack Apps, and then select **Slack Apps Setup**.
    
    Optionally, click **Learn More in Help** to open this Help page for easy referral at any time during the process.
2. In section 2, review the terms and conditions, and then click to accept.
3. In section 3, click to enable the applications you want to make available to your users.
    
    ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-slack-slack_apps-264-0-0-production-enus/68481d6c-8c01-419d-9d5c-ebe6efa3b5f3/images/icon_note.png)
    
    Note Some apps have an additional setup page. For those apps, complete the steps on the app's setup page under Specialized Slack Apps, and then return to the Slack Apps Setup page.
4. In section 4, if you haven’t already, click to set up required and recommended permissions for users.
    
    ![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-slack-slack_apps-264-0-0-production-enus/68481d6c-8c01-419d-9d5c-ebe6efa3b5f3/images/icon_important.png)
    
    Important Unless otherwise specified, each Slack user, including the Slack workspace owner that adds apps in Slack, must be assigned a permission set on the Salesforce license that has the Connect Salesforce with Slack system permission. Some licenses don’t support Slack integration. If the user license doesn't support the permission, an error displays when you try to assign the permission set to the user.
5. In section 5, set up users with object permissions to view and edit records in Slack. For record detail security, select either **Show Object Type Only** or **Show Record Name and Object Type**. You can also select link unfurling options in this section.
6. In section 6, click to install Slack apps from the Slack Marketplace.
    
    ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-slack-slack_apps-264-0-0-production-enus/68481d6c-8c01-419d-9d5c-ebe6efa3b5f3/images/icon_note.png)
    
    Note It's a prerequisite to work with your Slack workspace owner or Slack enterprise grid admin to approve and install apps, tools, and services in your company’s Slack workspace. The owner or admin must log in to Salesforce.
    
    1. In the Slack Marketplace, find the app, tool, or service to install, and click **Add to Slack**.
    2. Click **Connect**, and log in to your Salesforce org or sandbox using your admin credentials.
    3. Verify that the correct workspace is listed, and click **Allow**.
        
        ![Slack access to workspace confirmation window](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-slack-slack_apps-264-0-0-production-enus/68481d6c-8c01-419d-9d5c-ebe6efa3b5f3/slack_apps/images/sales_slack_add_app_to_workspace.jpg)
    4. Select the checkbox to agree to the access conditions, and then click **Allow**.
7. In section 7, complete any additional steps to set up features for your app.
8. (Optional) In section 8, customize which fields users can access in Slack. Grant access to required fields so that users can save new or updated records within Slack.
9. Instruct individual users to add the app, tool, or service to their personal Slack sidebar and connect their Salesforce account. See [Add Apps in Your Personal Slack Sidebar](https://help.salesforce.com/s/articleView?id=slack.slack_apps_get_started.htm&release=264.0.0&type=5 "After your Salesforce and Slack admins have approved and installed Slack Apps for Salesforce in your company's workspace, you can add them to your personal Slack sidebar and connect them to your Salesforce account.").

#### See Also

- [Set Record Detail Security for Your Salesforce Apps](https://help.salesforce.com/s/articleView?id=slack.slack_crm_setup_privacy.htm&release=264.0.0&type=5 "From Salesforce Setup, you can set the level of detail for Salesforce record previews in Slack. At this time, this setting affects the Sales Cloud for Slack app only.")
- [Salesforce Apps for Slack Limitations](https://help.salesforce.com/s/articleView?id=slack.slack_apps_limitations.htm&release=264.0.0&type=5 "Learn about limitations in the Salesforce apps for Slack.")
- [Disconnect Slack from Salesforce](https://help.salesforce.com/s/articleView?id=slack.slack_apps_disconnect.htm&release=264.0.0&type=5 "This page covers the admin procedures for disconnecting a Slack app from Salesforce and removing Salesforce user mappings and associations from a Slack app.")