---
schema_version: "1"
id: 2d81529c48c86e3f759bfb6343ac3b75eb98d114e960fe3e147aaa3b05d11129
title: Customizable Sales Channel Notifications
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/slack/264-0-0/slack_app_sales_customizable_sales_channel_notification.md
canonical_url: https://help.salesforce.com/s/articleView?id=slack.slack_app_sales_customizable_sales_channel_notification.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 1cd10f69db65455aadbf387388211dd8924ac51f8ab54d7469178e6fe11e48d8
description: You can create and customize notifications for your sales channels to accommodate notification types, notification time frames, and alternate objects.
products:
  - Slack
  - Cross Cloud
release: "264"
---
# Customizable Sales Channel Notifications

You can create and customize notifications for your sales channels to accommodate notification types, notification time frames, and alternate objects.

### Required Editions

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            <p>Available in: Lightning Experience</p>
            <p>Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and
              <strong>Developer</strong> Editions
            </p>
            <p style="margin-bottom:0;">Available in: Slack (where approved by a workspace admin)</p>
          </td>

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When you create a custom notification, you’re determining these factors

- The message you want the notification to contain
- When and why you want notifications to be sent
- To whom you want to send the notifications (such as individual users, channels, sales channels, feed channels)

You determine these factors using all the Flow and Slack flow actions features. We recommend you use the notification flows provided as examples to learn how to send the various types of notifications.

We also recommend you clone our notification types and notification flows as your starting point. In particular, to send notifications to sales channels or feed channels, it’s easier to use the complex logic included in our notification flows.

#### See Also

- [How Does a Sales Channel Work?](https://help.salesforce.com/s/articleView?id=slack.slack_apps_sales_how_does_a_sales_channel_work.htm&release=264.0.0&type=5 "Check out what a sales channel looks like and how it can help you and your sales team keep selling directly from Slack.")
- [Best Practices for Creating Sales Channels](https://help.salesforce.com/s/articleView?id=slack.slack_apps_sales_sc_best_pract.htm&release=264.0.0&type=5 "To avoid introducing duplicate channels and ensure that the channels you create are easy to find, follow these best practices before you start creating channels.")
- [Create a Sales Channel Notification Type](https://help.salesforce.com/s/articleView?id=slack.slack_app_sales_create_a_sales_channel_notification_type.htm&release=264.0.0&type=5 "Set up notification types to accompany sales channel notification flows.")
- [Setting Up Users to Create Sales Channels](https://help.salesforce.com/s/articleView?id=slack.slack_apps_sales_set_up_users_to_create_sales_channels.htm&release=264.0.0&type=5 "To set up users to create sales channels from Slack, give users access to the Swarms object in Salesforce. To set up users to create sales channels from Salesforce, you must configure some additional settings.")
- [Set Up Users to Create Sales Channels from Salesforce](https://help.salesforce.com/s/articleView?id=slack.slack_apps_sales_set_up_users_to_create_sales_channels_from_salesforce_parent.htm&release=264.0.0&type=5 "To let users create sales channels from Salesforce, assign the Run Flows permission to your users’ permission set. Also, make sure the Link a Slack Channel action is added to opportunity and account record pages.")