---
schema_version: "1"
id: 3ff5bf5031bc6a5473c49d332bb65e535cb181cdbaf3426c92dad09a2dee7b25
title: Customize the Message of a Sales Channel Notification
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/slack/264-0-0/slack_app_sales_create_sales_channel_notifications.md
canonical_url: https://help.salesforce.com/s/articleView?id=slack.slack_app_sales_create_sales_channel_notifications.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 1520bea051c30e2cd1e3b3c5f593d5b3b4a4a28718e0b6f97c4bf5ef5a49ae70
description: You can create sales channels in Slack from the Sales Cloud for Slack app. After creating the sales channel, open it and invite members. These channels send automated messages on a timeline you customize or in response to changes in records. You can change the message they send out by modifying notification types and the flows that send them.
products:
  - Slack
  - Cross Cloud
release: "264"
---
# Customize the Message of a Sales Channel Notification

You can create sales channels in Slack from the Sales Cloud for Slack app. After creating the sales channel, open it and invite members. These channels send automated messages on a timeline you customize or in response to changes in records. You can change the message they send out by modifying notification types and the flows that send them.

### Required Editions

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              <p>Available in: Lightning Experience</p>
              <p>Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and
                <strong>Developer</strong> Editions
              </p>
              <p style="margin-bottom:0;">Available in: Slack (where approved by a workspace admin)</p>
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Before modifying sales channel notifications, create a notification type.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d16066e52 ">To create sales channel notification types:</td>
            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d16066e52 ">Manage Flow</td>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d16066e52 ">&nbsp;</td>
            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d16066e52 ">&nbsp;</td>
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1. From Setup, in the Quick Find box, enter Flows, and then select **Flows**.
2. Select a notification flow template to modify.
3. In the Auto-Layout mode of the flow, add an Action element next to the Send Notifications element.
4. Select **Notifications** in the Filter by menu, and then search for the notification type you want, or choose one from the list.
    
    ![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-slack-slack_apps-264-0-0-production-enus/68481d6c-8c01-419d-9d5c-ebe6efa3b5f3/images/icon_important.png)
    
    Important Notification types are hard-bound to an object such as Account or Opportunity. If you create a notification type to use in a flow, make sure the new notification type is for the same object.
5. Define the inputs for the recipients and record references in the new action.
    
    You can copy and paste data from the old action into the new.
6. Click **Done**.
7. Delete the old element.
8. Save this flow as a new flow, and then click **Activate**.

Keep your teams updated with messages you create on the schedule you want.

#### See Also

- [Sales Cloud for Slack Notification Flows Reference](https://help.salesforce.com/s/articleView?id=slack.slack_app_sales_notifications_flow_reference.htm&release=264.0.0&type=5 "Sales Cloud for Slack notifications are sent using Flow Builder. When you turn on Sales Cloud for Slack, we add a flow to Salesforce for each Sales Cloud for Slack notification. First, review the available notifications and choose the ones that you want to activate for your Sales Cloud for Slack users. Next we show you how to activate the flows that you chose.")
- [Create a Sales Channel Notification Type](https://help.salesforce.com/s/articleView?id=slack.slack_app_sales_create_a_sales_channel_notification_type.htm&release=264.0.0&type=5 "Set up notification types to accompany sales channel notification flows.")