---
schema_version: "1"
id: 9917fb257965315f5ef87c07049b3430c140536c499f3a9b64346f10381a27e9
title: Set Up Slack
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/slack/264-0-0/set_up_slack.md
canonical_url: https://help.salesforce.com/s/articleView?id=slack.set_up_slack.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 23a5ed0e060534585a716f4da5099038efd851e03e2f7945c3ec5dc10255082c
description: To collaborate on Salesforce data in Slack and quickly resolve customer issues, set up the Service Cloud for Slack app.
products:
  - Slack
  - Cross Cloud
release: "264"
---
# Set Up Slack

To collaborate on Salesforce data in Slack and quickly resolve customer issues, set up the Service Cloud for Slack app.

1. **[Enable Service Cloud for Slack](https://help.salesforce.com/s/articleView?id=slack.enable_lex_swarming.htm&release=264.0.0&type=5)**  
    First, complete the Swarming setup, then enable Slack apps in Salesforce. Then, turn on Service Cloud for Slack and start configuring the features that you want your swarming teams to have access to.
2. **[Enable the Service Cloud for Slack App in Existing Channels](https://help.salesforce.com/s/articleView?id=slack.enable_app_swarming.htm&release=264.0.0&type=5)**  
    Salesforce Slack apps installed in the same workspace and connected to the same org share the user mapping between apps for any given Slack user.
3. **[Set Up Service Cloud for Slack User Permissions](https://help.salesforce.com/s/articleView?id=slack.slack_apps_service_user_perms.htm&release=264.0.0&type=5)**  
    Give users the permissions they need to connect their Salesforce account to Slack and to swarm on a record in Slack. You can either assign users the default Slack Service User permission set, or add the required user permissions to your own custom permission set or user profile. Then, give users access to the Swarm and Swarm Members objects.
4. **[Set Up the Swarm Conversations Component](https://help.salesforce.com/s/articleView?id=slack.service_swarm_slack_set_up_slack_conversations.htm&release=264.0.0&type=5)**  
    To see Slack conversations linked to a swarm from a record in Lightning Experience, add the Swarm Conversations component to your record page layouts.