---
schema_version: "1"
id: 34311148987613260ef42abc5a733216c6af150910825d71e0af79f67811678e
title: User License and Experience Cloud Template Support for Partner Relationship Management
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/slack/264-0-0/prm_support_license_template.md
canonical_url: https://help.salesforce.com/s/articleView?id=slack.prm_support_license_template.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 7b88a17df2618b77cfed5273cc223ff43edb22f1b0c18f31d5ef8f86f3ffcf12
description: Partner Relationship Management (PRM) provides channel managers and partners with productivity features that help everyone work together. To gain access to PRM features, you must purchase the required licenses for each feature and your partner site must be built using Experience Cloud templates that support those features. Learn more about license requirements and feature availability in templates.
products:
  - Sales
  - Slack
  - Cross Cloud
release: "264"
---
# User License and Experience Cloud Template Support for Partner Relationship Management

Partner Relationship Management (PRM) provides channel managers and partners with productivity features that help everyone work together. To gain access to PRM features, you must purchase the required licenses for each feature and your partner site must be built using Experience Cloud templates that support those features. Learn more about license requirements and feature availability in templates.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available for channel managers in Salesforce Classic and Lightning Experience in <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, <strong>Developer</strong> Editions with Sales or Service. You must have at least one PRM add-on license.</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available for partners in supported Experience Cloud sites, accessed through Lightning Experience in <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, <strong>Developer</strong> Editions with Sales or Service. A PRM add-on license is required for each partner user.</td></tr></tbody></table>

## PRM Add-On Licenses

These Experience Cloud licenses provide access to PRM:

- Partner Community license
- Partner Community Login license
- Channel Account license

You must have at least one PRM license to configure PRM. An additional PRM license is required for each partner user. For some features, add-on licenses are also required. The table in this topic lists those requirements.

Some PRM features are available to customers still using legacy partner portal licenses. We recommend [upgrading legacy partner portal license users to a comparable Experience Cloud license](https://help.salesforce.com/s/articleView?id=platform.networks_license_upgrade_eligible.htm&type=5&language=en_US).

## PRM-Supported Experience Cloud Templates

Partners access PRM features from Experience Cloud sites, which are each built on an Experience Cloud site template. Vendors can choose from various templates that support PRM features.

The Partner Central template, for example, comes configured with several channel sales workflows set up for you. Other templates support PRM features but can require more configuration by your Salesforce admin and Experience Cloud site developer.

## PRM User License and Template Support by Feature

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:33.33333333333333%">
          <col style="width:33.33333333333333%">
          <col style="width:33.33333333333333%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d1110e132">Feature</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d1110e135">License Requirements</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d1110e138">Experience Cloud Template Support</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d1110e132 ">
              <p>Sales objects for partners: </p>
              <ul>
                <li>Contacts</li>
                <li>Accounts</li>
                <li>Leads</li>
                <li>Opportunities</li>
                <li>Campaigns</li>
              </ul>
            </td>

            <td data-label="License Requirements" class="slds-cell-wrap" style="vertical-align:top;" headers="d1110e135 ">One of the supported PRM licenses listed in this topic.</td>

            <td data-label="Experience Cloud Template Support" class="slds-cell-wrap" style="vertical-align:top;" headers="d1110e138 ">All Experience Cloud templates, with the purchase of Sales. For some templates,
              Salesforce admins must give partner users access to objects, and site developers
              must make sure that objects are added to Experience Cloud sites.</td>

          </tr>
          <tr class="">
            <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d1110e132 ">Sales list views for partners: Leads and Opportunities</td>

            <td data-label="License Requirements" class="slds-cell-wrap" style="vertical-align:top;" headers="d1110e135 ">One of the supported PRM licenses listed earlier in this
              topic.</td>

            <td data-label="Experience Cloud Template Support" class="slds-cell-wrap" style="vertical-align:top;" headers="d1110e138 ">
              <ul>
                <li>Partner Central</li>

                <li>Aloha (no longer sold)</li>

                <li>Salesforce Tabs + Visualforce (no longer sold)</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d1110e132 ">
              <p>Sales features for partners: </p>
              <ul>
                <li>Lead Inbox</li>
                <li>Deal registration quick action menu</li>
              </ul>
            </td>

            <td data-label="License Requirements" class="slds-cell-wrap" style="vertical-align:top;" headers="d1110e135 ">One of the supported PRM licenses listed in this topic.</td>

            <td data-label="Experience Cloud Template Support" class="slds-cell-wrap" style="vertical-align:top;" headers="d1110e138 ">
              <ul>
                <li>Partner Central</li>

                <li>Aloha (no longer sold)</li>

                <li>Salesforce Tabs + Visualforce (no longer sold)</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d1110e132 ">
              <p>Sales Cloud Einstein features for partners:</p>
              <ul>
                <li>Lead Scoring</li>
                <li>Opportunity Scoring</li>
              </ul>
            </td>

            <td data-label="License Requirements" class="slds-cell-wrap" style="vertical-align:top;" headers="d1110e135 ">One of the supported PRM licenses listed in this topic, plus <a href="https://help.salesforce.com/s/articleView?id=ai.einstein_sales_productivity_parent.htm&amp;type=5&amp;language=en_US" target="_blank">Sales
                Cloud Einstein</a>.</td>

            <td data-label="Experience Cloud Template Support" class="slds-cell-wrap" style="vertical-align:top;" headers="d1110e138 ">
              <ul>
                <li>Partner Central</li>

                <li>Automotive</li>

                <li>Build Your Own (Aura)</li>

                <li>Financial Service Client Portal</li>

                <li>Insurance Agent Portal</li>

                <li>Manufacturing</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d1110e132 ">
              <p>Enhanced list views for partners:</p>
              <ul>
                <li>Contact Intelligence</li>
                <li>Lead Intelligence</li>
                <li>Pipeline Inspection</li>
              </ul>
            </td>

            <td data-label="License Requirements" class="slds-cell-wrap" style="vertical-align:top;" headers="d1110e135 ">One of the supported PRM licenses listed in this topic. Some features require <a href="https://help.salesforce.com/s/articleView?id=ai.einstein_sales_productivity_parent.htm&amp;type=5&amp;language=en_US" target="_blank">Sales Cloud Einstein</a>. </td>

            <td data-label="Experience Cloud Template Support" class="slds-cell-wrap" style="vertical-align:top;" headers="d1110e138 ">
              <ul>
                <li>Partner Central</li>

                <li>Build Your Own (Aura)</li>

                <li>Financial Service Client Portal</li>

                <li>Insurance Agent Portal</li>

                <li>Manufacturing</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d1110e132 ">
              <p>Analytics features for partners:</p>
              <ul>
                <li>Reports</li>
                <li>Dashboards</li>
              </ul>
            </td>

            <td data-label="License Requirements" class="slds-cell-wrap" style="vertical-align:top;" headers="d1110e135 ">One of the supported PRM licenses listed in this topic.</td>

            <td data-label="Experience Cloud Template Support" class="slds-cell-wrap" style="vertical-align:top;" headers="d1110e138 ">All Experience Cloud templates</td>

          </tr>
          <tr class="">
            <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d1110e132 ">
              <p>Marketing features for partners: </p>
              <ul>
                <li>Campaign Management</li>
                <li>Salesforce CMS</li>
              </ul>
            </td>

            <td data-label="License Requirements" class="slds-cell-wrap" style="vertical-align:top;" headers="d1110e135 ">One of the supported PRM licenses listed in this topic.</td>

            <td data-label="Experience Cloud Template Support" class="slds-cell-wrap" style="vertical-align:top;" headers="d1110e138 ">
              <ul>
                <li>Partner Central</li>

                <li>Aloha (no longer sold)</li>

                <li>Salesforce Tabs + Visualforce (no longer sold)</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d1110e132 ">
              <p>Service objects for partners: </p>
              <ul>
                <li>Cases</li>
                <li>Knowledge</li>
              </ul>
            </td>

            <td data-label="License Requirements" class="slds-cell-wrap" style="vertical-align:top;" headers="d1110e135 ">One of the supported PRM licenses listed in this topic.</td>

            <td data-label="Experience Cloud Template Support" class="slds-cell-wrap" style="vertical-align:top;" headers="d1110e138 ">Cases is available in all Experience Cloud templates with the purchase of Sales
              or Service. Knowledge is available in all templates with the purchase of Service
              Cloud. </td>

          </tr>
          <tr class="">
            <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d1110e132 ">Service feature Einstein Bots for partners</td>

            <td data-label="License Requirements" class="slds-cell-wrap" style="vertical-align:top;" headers="d1110e135 ">One of the supported PRM licenses listed in this topic.</td>

            <td data-label="Experience Cloud Template Support" class="slds-cell-wrap" style="vertical-align:top;" headers="d1110e138 ">
              <ul>
                <li>Partner Central</li>

                <li>Customer Service Template</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d1110e132 ">
              <p>Features for channel managers</p>
              <ul>
                <li>Partner accounts</li>
                <li>Salesforce Forecasting</li>
                <li>Channel Management Console</li>
              </ul>
            </td>

            <td data-label="License Requirements" class="slds-cell-wrap" style="vertical-align:top;" headers="d1110e135 ">Channel Management PRM features are available to channel managers in Salesforce when
              you purchase at least one of the supported PRM licenses listed in
              this topic.</td>

            <td data-label="Experience Cloud Template Support" class="slds-cell-wrap" style="vertical-align:top;" headers="d1110e138 ">
              <p>Channel managers access partner accounts and forecasting in Salesforce Classic or
                Lightning Experience.</p>
              <p style="margin-bottom:0;">They access the Channel Management Console
                in Lightning Experience.</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d1110e132 ">Partner Enablement</td>

            <td data-label="License Requirements" class="slds-cell-wrap" style="vertical-align:top;" headers="d1110e135 ">One of the supported PRM licenses listed in this topic, plus the <a href="https://help.salesforce.com/s/articleView?id=sales.enablement.htm&amp;type=5&amp;language=en_US" target="_blank">Enablement</a> add-on license.</td>

            <td data-label="Experience Cloud Template Support" class="slds-cell-wrap" style="vertical-align:top;" headers="d1110e138 ">
              <p>Channel managers and Enablement team members can design partner enablement programs in
                Lightning Experience. </p>
              <p>Partners can take Enablement Programs from
                these supported Experience Cloud templates. </p>
              <ul>
                <li>Automotive</li>
                <li>Aura-based B2B Commerce templates (no longer solid)</li>
                <li>Build Your Own (Aura)</li>
                <li>Customer Service</li>
                <li>Financial Services Client Portal</li>
                <li>Insurance Agent Portal</li>
                <li>Partner Central</li>
              </ul>
            </td>

          </tr>
        </tbody>
      </table>