---
schema_version: "1"
id: 68c9aab3b04955d68e85fae697ebe91e87fed3c797b5536ee0399609c8eeb0ba
title: Marketing Cloud Account Engagement for Slack
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/slack/264-0-0/pardot_slack_parent.md
canonical_url: https://help.salesforce.com/s/articleView?id=slack.pardot_slack_parent.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: cce95a66c0932094fdf7d7f96282eee24699a67f5208747eb7a79b12ce593b8d
description: Automate marketing tasks by connecting Account Engagement and Slack. Before installing the app from the Slack Marketplace or setting up the connector in Account Engagement, complete these tasks in Salesforce Setup.
products:
  - Slack
  - Cross Cloud
release: "264"
---
# Marketing Cloud Account Engagement for Slack

Automate marketing tasks by connecting Account Engagement and Slack. Before installing the app from the Slack Marketplace or setting up the connector in Account Engagement, complete these tasks in Salesforce Setup.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: All Account Engagement Editions</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Slack (where approved by a workspace admin)</td></tr></tbody></table>

## Before You Begin

If you skip these steps, the app installation fails and the connector can’t be verified.

- [Enable Slack Apps for Salesforce](https://help.salesforce.com/s/articleView?id=slack.slack_apps_enable.htm&type=5&language=en_US).
- Assign the Connect Salesforce to Slack permission to your Slack workspace admin. You can create a permission set for Slack or add the permission to an existing custom permission set.

## Upgrading from Beta

If you participated in the beta version, enable Salesforce for Slack and assign the required permission in Setup. Then, install the Account Engagement app in Slack and follow the prompts in Account Engagement to upgrade your Slack connector. The completion actions that you added during the beta remain intact after you upgrade. After you install the new app and upgrade your connector, you can delete the custom app that you created for the beta.

The upgrade connects to the same Slack workspace that you used for the beta. To connect a different workspace, remove the Slack connector, follow the steps to set up the generally available version, and add your completion actions again.

- **[Considerations for Using the Slack Integration](https://help.salesforce.com/s/articleView?id=slack.pardot_slack_considerations.htm&release=264.0.0&type=5)**  
    Keep these considerations in mind when setting up and using the Slack integration.
- **[Install Marketing Cloud Account Engagement for Slack](https://help.salesforce.com/s/articleView?id=slack.pardot_slack_install.htm&release=264.0.0&type=5)**  
    To use the Slack completion action, the Slack admin installs the Account Engagement app in the Slack workspace. Individual users don’t need to add the app to use the completion action. The app is available in the Slack Marketplace.
- **[Add the Slack Connector](https://help.salesforce.com/s/articleView?id=slack.pardot_slack_add_connector.htm&release=264.0.0&type=5)**  
    To complete the Slack integration, add the Slack connector in Account Engagement settings.
- **[Slack Integration Completion Action](https://help.salesforce.com/s/articleView?id=slack.pardot_slack_using_integration.htm&release=264.0.0&type=5)**  
    After the connector is verified, the completion action to notify a Slack channel is available for Account Engagement marketing assets. You can add the completion action to forms, form handlers, file downloads, custom redirects, and page actions. It’s also available for classic and enhanced emails. After a user adds the Slack completion action to an asset, you can see the details on the Usage tab for the Slack connector.
- **[Disconnect from Slack](https://help.salesforce.com/s/articleView?id=slack.pardot_slack_delete_connector.htm&release=264.0.0&type=5)**  
    You can disconnect the Slack integration by deleting your workspace and channel details in Account Engagement and then deleting the connector.

#### See Also

- [_Salesforce Help_: Enable or Disable Slack for Salesforce](https://help.salesforce.com/s/articleView?id=slack_apps_enable_beta.htm&language=en_US)
- [_Salesforce Help_: Create Permission Sets](https://help.salesforce.com/s/articleView?id=platform.perm_sets_create.htm&type=5&language=en_US)
- [_Salesforce Help_: Manage Permission Set Assignments](https://help.salesforce.com/s/articleView?id=platform.perm_sets_manage_assignments.htm&type=5&language=en_US)
- [_Salesforce Help_: Add Apps in Your Personal Slack Sidebar](https://help.salesforce.com/s/articleView?id=slack.slack_apps_get_started.htm&type=5&language=en_US)