---
schema_version: "1"
id: 4403694c931ea6c3898faf835d86a7531ed90d09a9ec4d6507a3fa3d03698a6a
title: Enable Service Cloud for Slack
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/slack/264-0-0/enable_lex_swarming.md
canonical_url: https://help.salesforce.com/s/articleView?id=slack.enable_lex_swarming.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 41792040e5016cfdc39f03332fdc5cdba4159cba2d24e9b2168990364659b95f
description: First, complete the Swarming setup, then enable Slack apps in Salesforce. Then, turn on Service Cloud for Slack and start configuring the features that you want your swarming teams to have access to.
products:
  - Slack
  - Cross Cloud
release: "264"
---
# Enable Service Cloud for Slack

First, complete the Swarming setup, then enable Slack apps in Salesforce. Then, turn on Service Cloud for Slack and start configuring the features that you want your swarming teams to have access to.

1. Complete the Swarming setup. See [Set Up Swarming](https://help.salesforce.com/s/articleView?id=service.set_up_swarming.htm&type=5&language=en_US).
2. To enable Service Cloud for Slack, see the steps on [Enable Salesforce for Slack Integrations](https://help.salesforce.com/s/articleView?id=slack.slack_apps_enable.htm&release=264.0.0&type=5 "Integrate Slack and Salesforce to unlock access to Slack apps, tools, and services. This page covers the admin procedures for enabling Slack apps in Salesforce.").
    
    ![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-slack-slack_apps-264-0-0-production-enus/68481d6c-8c01-419d-9d5c-ebe6efa3b5f3/images/icon_important.png)
    
    Important Make sure to review and accept the terms and conditions.
3. Download the Service Cloud for Slack app from the Slack Marketplace. Select any channel and allow the Service Cloud for Slack app to view, create, and post necessary content to the workspace before other users access the app.
    
    ![Warning](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-slack-slack_apps-264-0-0-production-enus/68481d6c-8c01-419d-9d5c-ebe6efa3b5f3/images/icon_warning.png)
    
    Warning The Service Cloud for Slack app has limited support for Slack Connect.
4. After you enable Service Cloud for Slack, select Slack as your collaboration tool on the Swarming setup page.
    
    ![Slack as a collaboration tool selected](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-slack-slack_apps-264-0-0-production-enus/68481d6c-8c01-419d-9d5c-ebe6efa3b5f3/slack_apps/images/swarming_setup_select_slack.png)