---
schema_version: "1"
id: 2c9993476f245df7c16dcfa7c576951d840b50ad5a9605e19c06911ccf168b48
title: Set Up the Volunteer Management Agent
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sfdo/264-0-0/volunteer_mgmt_set_up_agent.md
canonical_url: https://help.salesforce.com/s/articleView?id=sfdo.volunteer_mgmt_set_up_agent.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: fc7b3b0a7c565f0edd3739989eb9a45f861ab61608f222f5b0fd2af743953fc2
description: The Volunteer Management Agent helps your team manage volunteer shift capacity and coverage. Configure the Shift Capacity and Coverage subagent to add those capabilities to an Agentforce Employee Agent.
products:
  - Nonprofit
release: "264"
---
# Set Up the Volunteer Management Agent

The Volunteer Management Agent helps your team manage volunteer shift capacity and coverage. Configure the Shift Capacity and Coverage subagent to add those capabilities to an Agentforce Employee Agent.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with: <strong>Enterprise</strong>, <strong>Unlimited</strong> and <strong>Developer</strong> Editions with an Agentforce or Einstein for Sales, Service, Platform, or Industry add-on license, where Volunteer Management is enabled. Requires each user to have the Agentforce or Einstein add-on to access the actions.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d5621e71">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d5621e71 ">To set up and use an AI agent for Nonprofit Cloud:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d5621e71 ">
              <p>Manage Agentforce Employee Agents</p>
              <p>AND</p>
              <p>Manage AI Agents</p>
              <p>AND</p>
              <p style="margin-bottom:0;">Manage
                Volunteer Data</p>
            </td>

          </tr>
        </tbody>
      </table>

1. Make sure that Volunteer Management is enabled in your org.
    
    For more information, see [Set Up Volunteer Management](https://help.salesforce.com/s/articleView?id=sfdo.volunteer_mgmt_set_up_volunteer_management.htm&release=264.0.0&type=5 "Set up Volunteer Management for your organization. Assign permissions, turn on the feature, configure locations and operating hours, and set a default status for job position assignments.").
2. Set Up Agentforce in your org.
    - For Nonprofit Cloud, see [Agentforce for Nonprofit Cloud Prerequisites](https://help.salesforce.com/s/articleView?id=sfdo.npc_agentforce_for_nonprofit_cloud_prerequisites.htm&release=264.0.0&type=5 "Get your Nonprofit Cloud org set up to implement Agentforce agents.").
    - For Education Cloud, see [Set Up Agentforce for Education Cloud](https://help.salesforce.com/s/articleView?id=sfdo.ec_set_up_agentforce_for_education_cloud.htm&language=en_US).
3. [Create an agent](https://help.salesforce.com/s/articleView?id=ai.agent_employee_agent_setup.htm&language=en_US) from the Agentforce Employee Agent template, or edit an existing agent that’s based on the Agentforce Employee Agent.
4. Add the Shift Capacity and Coverage subagent to the agent.
    1. In Agent Builder, go to **Topics**.
    2. Click **New**.
    3. Click **Add from Asset Library**, and select the **Shift Capacity and Coverage** topic.