---
schema_version: "1"
id: 5331d8bfca2ab1e58140cddb219ff9f9792b13c3d79002c496c8bf3eabe28121
title: Volunteers for Salesforce and Your Salesforce Instance
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sfdo/264-0-0/v4s_user_intro_salesforce.md
canonical_url: https://help.salesforce.com/s/articleView?id=sfdo.v4s_user_intro_salesforce.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 60c37f932fb0a6e79ec637ad866a7ce874082e694bb1c58b2eb102775ba01877
description: Volunteers for Salesforce uses some standard Salesforce objects—Contacts and Campaigns—to manage volunteers. Volunteers for Salesforce also introduces custom objects into your Salesforce org.
products:
  - Nonprofit
release: "264"
---
# Volunteers for Salesforce and Your Salesforce Instance

Volunteers for Salesforce uses some standard Salesforce objects—Contacts and Campaigns—to manage volunteers. Volunteers for Salesforce also introduces custom objects into your Salesforce org.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:33.33333333333333%">
          <col style="width:33.33333333333333%">
          <col style="width:33.33333333333333%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d18537e34">Type of Object</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d18537e36">Object Name</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d18537e38">Description</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Type of Object" class="slds-cell-wrap" rowspan="2" style="vertical-align:top;" headers="d18537e34 ">Standard</td>
            <td data-label="Object Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d18537e36 ">Contact</td>
            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d18537e38 ">Represents a volunteer.</td>
          </tr>
          <tr class="">
            <td data-label="Object Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d18537e36 ">Campaign</td>
            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d18537e38 ">Represents a volunteer event or initiative.</td>
          </tr>
          <tr class="">
            <td data-label="Type of Object" class="slds-cell-wrap" rowspan="5" style="vertical-align:top;" headers="d18537e34 ">Custom</td>
            <td data-label="Object Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d18537e36 ">Volunteer Job</td>
            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d18537e38 ">Tracks jobs to fill and skills needed.</td>
          </tr>
          <tr class="">
            <td data-label="Object Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d18537e36 ">Volunteer Shift</td>
            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d18537e38 ">Tracks dates, times, and number of volunteers needed for a job.</td>
          </tr>
          <tr class="">
            <td data-label="Object Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d18537e36 ">Volunteer Hours</td>
            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d18537e38 ">Tracks the hours a volunteer spends with your organization.</td>
          </tr>
          <tr class="">
            <td data-label="Object Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d18537e36 ">Job Recurrence Schedule</td>
            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d18537e38 ">Sets up a series of recurring Shifts for a job.</td>
          </tr>
          <tr class="">
            <td data-label="Object Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d18537e36 ">Volunteer Recurrence Schedule</td>
            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d18537e38 ">Sets up a recurring schedule for a specific volunteer on a specific job.</td>
          </tr>
        </tbody>
      </table>

This diagram shows how some of the V4S objects work together:

![Structure of how objects are used in V4S.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sfdo-volunteers_for_salesforce-264-0-0-production-enus/1854165a-1e96-498b-9cfb-c6516fed9d92/volunteers_for_salesforce/images/nonprofit_volunteer_management_structure.png)

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sfdo-volunteers_for_salesforce-264-0-0-production-enus/1854165a-1e96-498b-9cfb-c6516fed9d92/images/icon_important.png)

Important The Volunteers for Salesforce articles assume that the Admin for your org performed all required setup. If you see differences in the way your instance looks, or you notice fields are missing, talk to your Admin and point them to that documentation.

- **[Getting Around in Volunteers for Salesforce](https://help.salesforce.com/s/articleView?id=sfdo.v4s_user_intro_salesforce.htm&release=264.0.0&type=5)**  
    You can find the Volunteers for Salesforce app in the App Launcher.
- **[New Fields Added to Standard Objects](https://help.salesforce.com/s/articleView?id=sfdo.v4s_user_intro_salesforce.htm&release=264.0.0&type=5)**  
    Contacts in Volunteers for Salesforce are used to track volunteers. It's important to have additional data on those Contacts that is specific to volunteer management.

## Getting Around in Volunteers for Salesforce

You can find the Volunteers for Salesforce app in the App Launcher.

1. Click the App Launcher ( ![App launcher icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sfdo-volunteers_for_salesforce-264-0-0-production-enus/1854165a-1e96-498b-9cfb-c6516fed9d92/resources-product/images/app_launcher_icon.png) ) at the end of the navigation bar in Salesforce.
2. Click Volunteers.
    
    ![Volunteers in the App Launcher menu](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sfdo-volunteers_for_salesforce-264-0-0-production-enus/1854165a-1e96-498b-9cfb-c6516fed9d92/volunteers_for_salesforce/images/v4s_in_app_menu.png)

Within the Volunteers app, you see the Volunteers tabs.

![Tabs that show up in the Volunteers app](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sfdo-volunteers_for_salesforce-264-0-0-production-enus/1854165a-1e96-498b-9cfb-c6516fed9d92/volunteers_for_salesforce/images/v4s_tabs.png)

- **Volunteers Help**—Go to the V4S Help page.
- **Volunteers Wizard**—Create new Campaigns, Jobs, and Shifts.
- **Volunteer Jobs**—Manage volunteer Jobs.
- **Shift Calendar**—See all volunteer Shifts in a calendar view.
- **Find Volunteers**—Filter volunteers to find the right one for the Job.

## New Fields Added to Standard Objects

Contacts in Volunteers for Salesforce are used to track volunteers. It's important to have additional data on those Contacts that is specific to volunteer management.

Volunteers for Salesforce introduces these new fields on Contacts:

- Volunteer Status
- Volunteer Skills
- Volunteer Availability
- Volunteer Hours
- Volunteer Notes
- Volunteer Organization
- Volunteer Manager Notes
- First Volunteer Date
- Last Volunteer Date
- Volunteer Last Web Signup Date
- Volunteer Auto-Reminder Email Opt Out

![Volunteer fields on the Contact record](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sfdo-volunteers_for_salesforce-264-0-0-production-enus/1854165a-1e96-498b-9cfb-c6516fed9d92/volunteers_for_salesforce/images/contact_volunteer_fields.png)

Volunteers for Salesforce introduces these new fields on Campaigns:

- Number of Volunteers
- Volunteer Completed Hours
- Volunteers Still Needed
- Volunteer Jobs
- Volunteer Shifts
- Volunteer Website Time Zone

![Volunteer fields on a Campaign record](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sfdo-volunteers_for_salesforce-264-0-0-production-enus/1854165a-1e96-498b-9cfb-c6516fed9d92/volunteers_for_salesforce/images/campaign_volunteer_fields.png)

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sfdo-volunteers_for_salesforce-264-0-0-production-enus/1854165a-1e96-498b-9cfb-c6516fed9d92/images/icon_note.png)

Note These fields must be added to the appropriate page layouts by the Admin for your Salesforce org. For details, see [Configure Fields in Volunteers for Salesforce](https://help.salesforce.com/s/articleView?id=sfdo.v4s_config_fields.htm&release=264.0.0&type=5 "Customize and configure fields in Volunteers for Salesforce to fit the needs of your organization.").