---
schema_version: "1"
id: 018d06f9db6acdcc6f77b7a209e9fca0d45b1ca285d4ae97b9fd080cee201df5
title: Manage Email Communications (Support Staff)
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sfdo/264-0-0/ssh_user_email.md
canonical_url: https://help.salesforce.com/s/articleView?id=sfdo.ssh_user_email.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: cf0f544b8b2fbbdeaf881567cf7361febfccbe60f8195f7535280cf715f6959e
description: Learn how to send and track email using Student Success Hub.
products:
  - Nonprofit
  - Education
release: "264"
---
# Manage Email Communications (Support Staff)

Learn how to send and track email using Student Success Hub.

- **[Learn About Sending and Tracking Email](https://help.salesforce.com/s/articleView?id=sfdo.ssh_user_email.htm&release=264.0.0&type=5)**  
    Emailing students from Student Success Hub is a natural part of managing your student communications. Emails sent from Student Success Hub are text only. They can't include images or attachments.
- **[Email Students from the Cases List View](https://help.salesforce.com/s/articleView?id=sfdo.ssh_user_email.htm&release=264.0.0&type=5)**  
    Send an email to one or more students from the Cases list view.

## Learn About Sending and Tracking Email

Emailing students from Student Success Hub is a natural part of managing your student communications. Emails sent from Student Success Hub are text only. They can't include images or attachments.

To let you easily refer back to communications, Student Success Hub tracks sent emails to students in two locations on the Case record:

- In the Activity tab, in the Activity History related list
- In the Activity feed component

![The Activity History tab on the left and the Activity feed component on the right](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sfdo-student_success_hub-264-0-0-production-enus/b7ac11a0-381d-499e-afd5-05e856602032/student_success_hub/images/ssh_user_emails_tracked.png)

## Email Students from the Cases List View

Send an email to one or more students from the Cases list view.

1. Select Cases from the app navigation menu and then select a list such as My Students.
2. Select the checkboxes next to the students that you want to email, and then click **Email Students**.
3. Compose and send the email.