--- schema_version: "1" id: d57c13fec67c0487578d4473c6f22e387810c4446ae1e080a2dbb389c4ce174a title: Log In and Get Oriented (Support Staff) collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/sfdo/264-0-0/ssh_user_app_log_in.md canonical_url: https://help.salesforce.com/s/articleView?id=sfdo.ssh_user_app_log_in.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: 7f2fc3a8dfe3bc8edcae88805ddd61508bbf5ddc3c14772eb5d0665060e0f7fa description: Log in to Student Success Hub, learn your way around, and understand the terminology used in the app. products: - Nonprofit - Education release: "264" --- # Log In and Get Oriented (Support Staff) Log in to Student Success Hub, learn your way around, and understand the terminology used in the app. - **[Log In to Student Success Hub](https://help.salesforce.com/s/articleView?id=sfdo.ssh_user_app_log_in.htm&release=264.0.0&type=5)** Log in to the account that your school's Student Success Hub administrator has created for you. - **[Get Oriented in Student Success Hub](https://help.salesforce.com/s/articleView?id=sfdo.ssh_user_app_log_in.htm&release=264.0.0&type=5)** Learn how to get around the Student Success Hub app. - **[Student Success Hub Terminology Quick Reference](https://help.salesforce.com/s/articleView?id=sfdo.ssh_user_app_log_in.htm&release=264.0.0&type=5)** Before we dive into the details of how to make the most of Student Success Hub, here's a handy reference for some commonly used terms. ## Log In to Student Success Hub Log in to the account that your school's Student Success Hub administrator has created for you. 1. Check for the welcome email with login information. 2. Follow the link in the email. 3. Complete the login process that your school requires. After you're logged in, check the app name in the navigation bar to make sure that you're in the Student Success Hub app. ![Student Success Hub in the app navigation bar](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sfdo-student_success_hub-264-0-0-production-enus/b7ac11a0-381d-499e-afd5-05e856602032/student_success_hub/images/ssh_user_app_nav_bar.png) See something else? Click![The App Launcher icon, which is a grid of dots](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sfdo-student_success_hub-264-0-0-production-enus/b7ac11a0-381d-499e-afd5-05e856602032/student_success_hub/images/ssh_app_launcher_icon.png) and search for and then select **Student Success Hub**. ## Get Oriented in Student Success Hub Learn how to get around the Student Success Hub app. ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sfdo-student_success_hub-264-0-0-production-enus/b7ac11a0-381d-499e-afd5-05e856602032/images/icon_note.png) Note Components in the Student Success Hub app are built on Lightning Experience, a user interface that supports your Student Success Hub experience. This interface, sometimes called a console, can be customized. If your app looks different from our examples, it just means that your Student Success Hub administrator has customized the interface to better fit your school's needs. Contact your administrator if you have ideas for enhancing the layout. Tab navigation As you work through your caseload, you can open records for multiple students as either workspace tabs or subtabs. Workspace tabs \[1\] keep the items that you're actively working on scannable and accessible. As you click links to view record details, subtabs \[2\] open. The highlighted tab in the subtab row tells you which item you're viewing in the browser window. ![Workspace tabs and subtabs in Student Success Hub](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sfdo-student_success_hub-264-0-0-production-enus/b7ac11a0-381d-499e-afd5-05e856602032/student_success_hub/images/ssh_user_app_tabs.png) Three-column workspace When viewing student record Cases, the column on the left features personal and academic details about the student \[1\]. And the column on the right features a compact activity feed showing what's coming up \[3\]. The middle column keeps related lists front and center, giving you a 360-degree view of Alerts, Success Plans, success team information, Notes, and more \[2\]. ![The console's three-column layout](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sfdo-student_success_hub-264-0-0-production-enus/b7ac11a0-381d-499e-afd5-05e856602032/student_success_hub/images/ssh_user_app_column_layout.png) Quick access to student lists in split-view mode When you need to locate a student's record, you often consult a list of your students. [Switch into split-view mode](https://help.salesforce.com/s/articleView?id=sfdo.ssh_user_app_case_based_records.htm&release=264.0.0&type=5 "Learn what's contained in a student record Case and different ways to access student record Cases in Student Success Hub.") to take a quick peek at your student lists and open the desired record in a new tab. Then exit split-view mode to return to the full-screen, maximum real estate view of your workspace. ![Split-view mode expanded on a student record Case](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sfdo-student_success_hub-264-0-0-production-enus/b7ac11a0-381d-499e-afd5-05e856602032/student_success_hub/images/ssh_user_app_split_view.png) Utility bar with Notes The utility bar is a fixed footer that gives you one-click access to your Notes. Utilities open in a window over the app. Open the Notes scratchpad over the workspace to quickly jot down a case note. ![A call-out on the Notes window open over a student record, and a call-out on Notes in the utility bar](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sfdo-student_success_hub-264-0-0-production-enus/b7ac11a0-381d-499e-afd5-05e856602032/student_success_hub/images/ssh_user_app_notes_utility.png) ## Student Success Hub Terminology Quick Reference Before we dive into the details of how to make the most of Student Success Hub, here's a handy reference for some commonly used terms. Case A type of record that holds all support-related data for a student, such as Notes, Alerts, Success Plans, and Tasks. Also known as a "student record." Your school may use other types of Case records to track non-student support services, such as IT Help Desk tickets. Contact A record that holds academic or personal data about a person that you want to keep track of with Student Success Hub, such as a student, faculty member, tutor, parent or guardian, and so on. A Contact can be assigned to a success team but doesn't have permission to log in to Student Success Hub. Portal In orgs that are licensed for student users and Experience Cloud sites, a portal is the online collaboration space where students go to connect with their success teams, schedule appointments with support staff members, and stay up-to-date on their tasks. Student Record A type of Case record that holds all support-related data for a student, such as Notes, Alerts, Success Plans, and Tasks. Technically, it's a "student record Case record," but that's quite a mouthful, so we often shorten it to "student record." Success Team A team of people serving in support roles for a student. Success teams can consist of both Contacts and Users. User Someone involved with day-to-day student support who is typically assigned to success teams. Users have permission to access Student Success Hub and can log in.