--- schema_version: "1" id: 01ddc8aca75112f7d21bf398d0780f6561820f70114b307e6a1b6629e86f5df0 title: Configure Higher Ed Support Staff Permissions collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/sfdo/264-0-0/ssh_setup_security_perms_staff_hed_configure.md canonical_url: https://help.salesforce.com/s/articleView?id=sfdo.ssh_setup_security_perms_staff_hed_configure.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: b8c6e33aa35cb59d93c03a79cefdca7d7ff09895fc96b33db543ada4ee34e2c4 description: Give higher ed support staff the object and field permissions they need to work in Student Success Hub. products: - Nonprofit - Education release: "264" --- # Configure Higher Ed Support Staff Permissions Give higher ed support staff the object and field permissions they need to work in Student Success Hub. ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sfdo-student_success_hub-264-0-0-production-enus/b7ac11a0-381d-499e-afd5-05e856602032/images/icon_note.png) Note Requires a Customer Community Plus or Customer Community Plus Login license, such as through Experience Cloud for Learner Success. - **[Learn About Higher Ed Support Staff Permissions](https://help.salesforce.com/s/articleView?id=sfdo.ssh_setup_security_perms_staff_hed_configure.htm&release=264.0.0&type=5)** Make sure your support staff and system administrators have the access they need to system functionality, standard and custom objects, and fields. To help you get your org up and running, Student Success Hub provides support staff and System Administrator profiles, as well a support staff permission set. If you clone these assets, you'll have all the base-level permissions documented here. - **[Configure Higher Ed Support Staff System Permissions](https://help.salesforce.com/s/articleView?id=sfdo.ssh_setup_security_perms_staff_hed_configure.htm&release=264.0.0&type=5)** Support staff need access to some specific System Permissions, which are called General User Permissions in the original profile user interface. Configure them by editing the appropriate support staff profile using the enhanced profile user interface. - **[Configure Higher Ed Support Staff Object and Field Permissions](https://help.salesforce.com/s/articleView?id=sfdo.ssh_setup_security_perms_staff_hed_configure.htm&release=264.0.0&type=5)** Configure object and field permissions for higher ed support staff by editing their profile. Here's how to configure permissions using the enhanced profile user interface. - **[Account Permissions for Higher Ed Staff](https://help.salesforce.com/s/articleView?id=sfdo.ssh_setup_security_perms_staff_hed_configure.htm&release=264.0.0&type=5)** Configure the required permissions for the Account object for your higher ed staff. - **[Alert Permissions for Higher Ed Staff](https://help.salesforce.com/s/articleView?id=sfdo.ssh_setup_security_perms_staff_hed_configure.htm&release=264.0.0&type=5)** Configure the required permissions for the Alert object for your higher ed staff. - **[Appointment Permissions for Higher Ed Staff](https://help.salesforce.com/s/articleView?id=sfdo.ssh_setup_security_perms_staff_hed_configure.htm&release=264.0.0&type=5)** Configure the required permissions for the Appointment object for your higher ed staff. - **[Appointment Attendee Permissions for Higher Ed Staff](https://help.salesforce.com/s/articleView?id=sfdo.ssh_setup_security_perms_staff_hed_configure.htm&release=264.0.0&type=5)** Configure the required permissions for the Appointment Attendee object for your higher ed staff. - **[Appointment Location Permissions for Higher Ed Staff](https://help.salesforce.com/s/articleView?id=sfdo.ssh_setup_security_perms_staff_hed_configure.htm&release=264.0.0&type=5)** Configure the required permissions for the Appointment Location object for your higher ed staff. - **[Availability Permissions for Higher Ed Staff](https://help.salesforce.com/s/articleView?id=sfdo.ssh_setup_security_perms_staff_hed_configure.htm&release=264.0.0&type=5)** Configure the required permissions for the Availability object for your higher ed staff. - **[Availability Location Permissions for Higher Ed Staff](https://help.salesforce.com/s/articleView?id=sfdo.ssh_setup_security_perms_staff_hed_configure.htm&release=264.0.0&type=5)** Configure the required permissions for the Availability Location object for your higher ed staff. - **[Availability Topic Permissions for Higher Ed Staff](https://help.salesforce.com/s/articleView?id=sfdo.ssh_setup_security_perms_staff_hed_configure.htm&release=264.0.0&type=5)** Configure the required permissions for the Availability Topic object for your higher ed staff. - **[Case Permissions for Higher Ed Staff](https://help.salesforce.com/s/articleView?id=sfdo.ssh_setup_security_perms_staff_hed_configure.htm&release=264.0.0&type=5)** Configure the required permissions for the Case object for your higher ed staff. - **[Contact Permissions for Higher Ed Staff](https://help.salesforce.com/s/articleView?id=sfdo.ssh_setup_security_perms_staff_hed_configure.htm&release=264.0.0&type=5)** Configure the required permissions for the Contact object for your higher ed staff. - **[Course Permissions for Higher Ed Staff](https://help.salesforce.com/s/articleView?id=sfdo.ssh_setup_security_perms_staff_hed_configure.htm&release=264.0.0&type=5)** Configure the required permissions for the Course object for your higher ed staff. - **[Course Connection Permissions for Higher Ed Staff](https://help.salesforce.com/s/articleView?id=sfdo.ssh_setup_security_perms_staff_hed_configure.htm&release=264.0.0&type=5)** Configure the required permissions for the Course Connection object for your higher ed staff. - **[Course Offering Permissions for Higher Ed Staff](https://help.salesforce.com/s/articleView?id=sfdo.ssh_setup_security_perms_staff_hed_configure.htm&release=264.0.0&type=5)** Configure the required permissions for the Course Offering object for your higher ed staff. - **[Event Permissions for Higher Ed Staff](https://help.salesforce.com/s/articleView?id=sfdo.ssh_setup_security_perms_staff_hed_configure.htm&release=264.0.0&type=5)** Configure the required permissions for the Event object for your higher ed staff. - **[Facility Permissions for Higher Ed Staff](https://help.salesforce.com/s/articleView?id=sfdo.ssh_setup_security_perms_staff_hed_configure.htm&release=264.0.0&type=5)** Configure the required permissions for the Facility object for your higher ed staff. - **[Prediction Permissions for Higher Ed Staff](https://help.salesforce.com/s/articleView?id=sfdo.ssh_setup_security_perms_staff_hed_configure.htm&release=264.0.0&type=5)** Configure the required permissions for the Prediction object for your higher ed staff. - **[Program Enrollment Permissions for Higher Ed Staff](https://help.salesforce.com/s/articleView?id=sfdo.ssh_setup_security_perms_staff_hed_configure.htm&release=264.0.0&type=5)** Configure the required permissions for the Program Enrollment object for your higher ed staff. - **[Queue Topic Setting Permissions for Higher Ed Staff](https://help.salesforce.com/s/articleView?id=sfdo.ssh_setup_security_perms_staff_hed_configure.htm&release=264.0.0&type=5)** Configure the required permissions for the Queue Topic Setting object for your higher ed staff. - **[Queue Waiting Room Resource Permissions for Higher Ed Staff](https://help.salesforce.com/s/articleView?id=sfdo.ssh_setup_security_perms_staff_hed_configure.htm&release=264.0.0&type=5)** Configure the required permissions for the Queue Waiting Room Resource object for your higher ed staff. - **[Relationship Permissions for Higher Ed Staff](https://help.salesforce.com/s/articleView?id=sfdo.ssh_setup_security_perms_staff_hed_configure.htm&release=264.0.0&type=5)** Configure the required permissions for the Relationship object for your higher ed staff. - **[Role Topic Setting Permissions for Higher Ed Staff](https://help.salesforce.com/s/articleView?id=sfdo.ssh_setup_security_perms_staff_hed_configure.htm&release=264.0.0&type=5)** Configure the required permissions for the Role Topic Setting object for your higher ed staff. - **[Success Plan Permissions for Higher Ed Staff](https://help.salesforce.com/s/articleView?id=sfdo.ssh_setup_security_perms_staff_hed_configure.htm&release=264.0.0&type=5)** Configure the required permissions for the Success Plan object for your higher ed staff. - **[Success Plan Template Permissions for Higher Ed Staff](https://help.salesforce.com/s/articleView?id=sfdo.ssh_setup_security_perms_staff_hed_configure.htm&release=264.0.0&type=5)** Configure the required permissions for the Success Plan Template object for your higher ed staff. - **[Success Plan Template Task Permissions for Higher Ed Staff](https://help.salesforce.com/s/articleView?id=sfdo.ssh_setup_security_perms_staff_hed_configure.htm&release=264.0.0&type=5)** Configure the required permissions for the Success Plan Task object for your higher ed staff. - **[Support Pool Permissions for Higher Ed Staff](https://help.salesforce.com/s/articleView?id=sfdo.ssh_setup_security_perms_staff_hed_configure.htm&release=264.0.0&type=5)** Configure the required permissions for the Support Pool object for your higher ed staff. - **[Task Permissions for Higher Ed Staff](https://help.salesforce.com/s/articleView?id=sfdo.ssh_setup_security_perms_staff_hed_configure.htm&release=264.0.0&type=5)** Configure the required permissions for the Task object for your higher ed staff. - **[Term Permissions for Higher Ed Staff](https://help.salesforce.com/s/articleView?id=sfdo.ssh_setup_security_perms_staff_hed_configure.htm&release=264.0.0&type=5)** Configure the required permissions for the Term object for your higher ed staff. - **[Topic Permissions for Higher Ed Staff](https://help.salesforce.com/s/articleView?id=sfdo.ssh_setup_security_perms_staff_hed_configure.htm&release=264.0.0&type=5)** Configure the required permissions for the Topic object for your higher ed staff. - **[User Topic Setting Permissions for Higher Ed Staff](https://help.salesforce.com/s/articleView?id=sfdo.ssh_setup_security_perms_staff_hed_configure.htm&release=264.0.0&type=5)** Configure the required permissions for the User Topic Setting object for your higher ed staff. ## Learn About Higher Ed Support Staff Permissions Make sure your support staff and system administrators have the access they need to system functionality, standard and custom objects, and fields. To help you get your org up and running, Student Success Hub provides support staff and System Administrator profiles, as well a support staff permission set. If you clone these assets, you'll have all the base-level permissions documented here. ![Tip](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sfdo-student_success_hub-264-0-0-production-enus/b7ac11a0-381d-499e-afd5-05e856602032/images/icon_tip.png) Tip Setting all permissions correctly is essential, but pay especially close attention to setting field permissions. If field permissions are incorrect, support staff are likely to encounter errors using the app. It's easy to overlook a field, and tracking down the source of errors can be tricky and time-consuming. So double-check your field permissions—or better yet, triple-check them. ## Configure Higher Ed Support Staff System Permissions Support staff need access to some specific System Permissions, which are called General User Permissions in the original profile user interface. Configure them by editing the appropriate support staff profile using the enhanced profile user interface. 1. From Setup, search for and then select **Profiles**. 2. Click the Profile Name for your higher ed support staff. 3. Click **System Permissions** and then click **Edit**. 4. Make sure these fields are selected: - **Edit Events** - **Edit Tasks** 5. Save your changes. ## Configure Higher Ed Support Staff Object and Field Permissions Configure object and field permissions for higher ed support staff by editing their profile. Here's how to configure permissions using the enhanced profile user interface. 1. From Setup, search for and then select **Profiles**. 2. Click the Profile Name that you want to set permissions and security for. 3. Click **Object Settings**. 4. Click the object you want to configure, click **Edit**, and specify the minimum Object Permissions and Field Permissions shown in the tables. 5. If you're configuring multiple objects, use the breadcrumb navigation to select the next object from the menu. 6. Save your changes. ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sfdo-student_success_hub-264-0-0-production-enus/b7ac11a0-381d-499e-afd5-05e856602032/images/icon_note.png) Note These tables document the minimum object and field access required for core Student Success Hub functionality. Without these permissions in place, your users may experience errors. If an object or field isn't listed—and many standard Salesforce items are not—it means that either: - Student Success Hub doesn't have a dependency on it. Your institution can decide whether it wants to customize that setting, or - It's a default, out-of-the-box setting that can't be changed. We've also noted where access is either required only for a specific feature to work, or is recommended and not required. For permissions for Pathways-specific objects, see [Configure Support Staff Permissions for Pathways](https://help.salesforce.com/s/articleView?id=sfdo.ssh_setup_security_perms_staff_hed_pathways_configure.htm&release=264.0.0&type=5 "Give support staff the object and field permissions they need to use Pathways in Student Success Hub."). ## Account Permissions for Higher Ed Staff Configure the required permissions for the Account object for your higher ed staff. ### Object Permissions

Permission Name

Enabled

Read

√

Create

Edit

Delete
### Field Permissions

Field Name

Read Access

Edit Access

Case Team Name

√

Description

√*

Parent Account

√*

Record Type

√*
\* Required for Pathways ## Alert Permissions for Higher Ed Staff Configure the required permissions for the Alert object for your higher ed staff. ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sfdo-student_success_hub-264-0-0-production-enus/b7ac11a0-381d-499e-afd5-05e856602032/images/icon_note.png) Note Access to the Alerts object is required only if you're using Alerts. For more information, see [About Alerts](https://help.salesforce.com/s/articleView?id=sfdo.ssh_setup_alerts.htm&release=264.0.0&type=5 "Get Alerts up and running in your Student Success Hub org."). ### Object Permissions

Permission Name

Enabled

Read

√

Create

√

Edit

√

Delete
### Field Permissions

Field Name

Read Access

Edit Access

Is Closed

√

√

Student Contact

 √  

Student Record

 √  
## Appointment Permissions for Higher Ed Staff Configure the required permissions for the Appointment object for your higher ed staff. ### Object Permissions

Permission Name

Enabled

Read

√

Create

√

Edit

√

Delete
### Field Permissions

Field Name

Read Access

Edit Access

Additional Connection Information

√

√

Appointment Location

√

√

Appointment Subject

√

√

Attendee Limit

√

√

Description

√

√

Discoverable

√

√

Location

√

√

Related Case

√*

√*

Related Subtopic

√*

√*

Related Topic

√*

√*

Subtopic

√

√

Topic

√

√

Type

√

√

Web Meeting

√

√

Web Meeting Link

√

√
\* Required for working with queuing cases ## Appointment Attendee Permissions for Higher Ed Staff Configure the required permissions for the Appointment Attendee object for your higher ed staff. ### Object Permissions

Permission Name

Enabled

Read

√

Create

√

Edit

√

Delete
### Field Permissions

Field Name

Read Access

Edit Access

Attendee

√

√

Comments

√

Role

√

√

Status Comments

√

√

Status Updated By

√

√

Status Updated Date

√

√

Student Record

√

√
## Appointment Location Permissions for Higher Ed Staff Configure the required permissions for the Appointment Location object for your higher ed staff. ### Object Permissions

Permission Name

Enabled

Read

√

Create

√

Edit

√

Delete

√
### Field Permissions

Field Name

Read Access

Edit Access

Additional Details

√

√

Building

√

√

Campus

√

√

Meeting Link

√

√

Phone

√

√

Room

√

√

Sort Order

√

√

Type

√

√
## Availability Permissions for Higher Ed Staff Configure the required permissions for the Availability object for your higher ed staff. ### Object Permissions

Permission Name

Enabled

Read

√

Create

√

Edit

√

Delete

√
### Field Permissions

Field Name

Read Access

Edit Access

Attendee Limit

√

√

Availability Name

√

√

Type

√

√
## Availability Location Permissions for Higher Ed Staff Configure the required permissions for the Availability Location object for your higher ed staff. ### Object Permissions

Permission Name

Enabled

Read

√

Create

√

Edit

√

Delete

√
### Field Permissions

Field Name

Read Access

Edit Access

Availability

√

√

Location

√

√
## Availability Topic Permissions for Higher Ed Staff Configure the required permissions for the Availability Topic object for your higher ed staff. ### Object Permissions

Permission Name

Enabled

Read

√

Create

√

Edit

√

Delete

√
### Field Permissions

Field Name

Read Access

Edit Access

Availability

√

√

Topic

√

√
## Case Permissions for Higher Ed Staff Configure the required permissions for the Case object for your higher ed staff. ### Object Permissions

Permission Name

Enabled

Read

√

Create

√

Edit

√

Delete
### Field Permissions

Field Name

Read Access

Edit Access

Alert

√

√

Case Origin

√

√

Case Owner

√*

√*

Case Reason

 √ √

Contact Name (ContactID)

√

Description

√

√

Location

√*

√*

Parent Case

 √ √

Priority

 √ √

Proxy

√*

√*

Proxy Name

√*

√*

Status

√*

√*

Student ID

√*

√*

Subject

 √ √

Subtopic

√*

√*

Support Pool

√*

√*

Topic

√*

√*

Type

 √ √

Web Email

√*

√*

Web Name

√*

√*

Web Phone

√*

√*
\* Required for working with queuing cases or queue waiting rooms ## Contact Permissions for Higher Ed Staff Configure the required permissions for the Contact object for your higher ed staff. ### Object Permissions

Permission Name

Enabled

Read

√

Create

Edit

Delete
### Field Permissions

Field Name

Read Access

Edit Access

Chosen Full Name

√*

Email

√

Name

√**

  

Primary Academic Program

√

Primary Department

√

Student ID

√

Title

√
\* Required for Pathways \*\* Required for queue waiting rooms ## Course Permissions for Higher Ed Staff Configure the required permissions for the Course object for your higher ed staff. ### Object Permissions

Permission Name

Enabled

Read

√

Create

Edit

Delete
### Field Permissions

Field Name

Read Access

Edit Access

Course ID

√*

Credit Hours

√*

Description

√*

Extended Description

√*
\* Required for Pathways ## Course Connection Permissions for Higher Ed Staff Configure the required permissions for the Course Connection object for your higher ed staff. ### Object Permissions

Permission Name

Enabled

Read

√

Create

Edit

Delete
## Course Offering Permissions for Higher Ed Staff Configure the required permissions for the Course Offering object for your higher ed staff. ### Object Permissions

Permission Name

Enabled

Read

√

Create

Edit

Delete
## Event Permissions for Higher Ed Staff Configure the required permissions for the Event object for your higher ed staff. ### Field Permissions

Field Name

Read Access

Edit Access

Description

√

√

Location

√

√

Public

√

√

Related To

√

√

Type

√

√
## Facility Permissions for Higher Ed Staff Configure the required permissions for the Facility object for your higher ed staff. ### Object Permissions

Permission Name

Enabled

Read

√

Create

Edit

√*

Delete
\* Edit access is only required for administrators who are defining queue waiting rooms based on the Facility object ### Field Permissions

Field Name

Read Access

Edit Access

Description

√

√

Facility Name

√

√
## Prediction Permissions for Higher Ed Staff Configure the required permissions for the Prediction object for your higher ed staff. ### Object Permissions

Permission Name

Enabled

Read

√

Create

Edit

Delete
### Field Permissions

Field Name

Read Access

Edit Access

Alert

√

Appointment

√

Boolean

√

Case

√

Date

√

DateTime

√

Model

√

Number

√

Related Record 1

√

Text

√

Type

√

User

√

Version

√

## Program Enrollment Permissions for Higher Ed Staff Configure the required permissions for the Program Enrollment object for your higher ed staff. ### Object Permissions

Permission Name

Enabled

Read

√

Create

Edit

√

Delete
### Field Permissions

Field Name

Read Access

Edit Access

Class Year

√

Contact

√*

GPA

√

  

Program

√*

Program Plan

√*
\* Required for Pathways ## Queue Topic Setting Permissions for Higher Ed Staff Configure the required permissions for the Queue Topic Setting object for your higher ed staff. ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sfdo-student_success_hub-264-0-0-production-enus/b7ac11a0-381d-499e-afd5-05e856602032/images/icon_note.png) Note Access to the Queue Topic Setting object is required only if you're using queue management. For more information, see [Set Up Queue Management](https://help.salesforce.com/s/articleView?id=sfdo.ssh_setup_queue.htm&release=264.0.0&type=5 "Complete these tasks to get queue management up and running in your Student Success Hub org."). ### Object Permissions

Permission Name

Enabled

Read

√

Create

Edit

Delete
### Field Permissions

Field Name

Read Access

Edit Access

Support Pool

√

√

Topic

√

√
## Queue Waiting Room Resource Permissions for Higher Ed Staff Configure the required permissions for the Queue Waiting Room Resource object for your higher ed staff. ### Object Permissions

Permission Name

Enabled

Read

√

Create

Edit

√*

Delete
\* Edit access is only required for administrators who are defining queue waiting rooms ### Field Permissions

Field Name

Read Access

Edit Access

Sort Order

√

√

Support Pool

√

√

User

√

√

Waiting Room

√

√

Waiting Room Resource ID

√
## Relationship Permissions for Higher Ed Staff Configure the required permissions for the Relationship object for your higher ed staff. ### Object Permissions

Permission Name

Enabled

Read

√

Create

Edit

Delete
## Role Topic Setting Permissions for Higher Ed Staff Configure the required permissions for the Role Topic Setting object for your higher ed staff. ### Object Permissions

Permission Name

Enabled

Read

√

Create

Edit

Delete
### Field Permissions

Field Name

Read Access

Edit Access

Role Name

√

Topic

√
## Success Plan Permissions for Higher Ed Staff Configure the required permissions for the Success Plan object for your higher ed staff. ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sfdo-student_success_hub-264-0-0-production-enus/b7ac11a0-381d-499e-afd5-05e856602032/images/icon_note.png) Note Access to the Success Plans object is required only for users creating Success Plans. For more information, see [Set Up Success Plans, Templates, and Tasks](https://help.salesforce.com/s/articleView?id=sfdo.ssh_setup_success_plans.htm&release=264.0.0&type=5 "Complete these tasks to get Success Plans up and running in your Student Success Hub org."). ### Object Permissions

Permission Name

Enabled

Read

√

Create

√

Edit

√

Delete
### Field Permissions \* Recommended only for administrators, not support staff, to auto-apply a Success Plan

Field Name

Read Access

Edit Access
Auto Apply Success Plan Template √*  

Cancelled

√

√

Comments

√

√

From Template

√

√

Is Case Student Record

√

Open Tasks

√

Overdue Tasks

√

Published

√

√

Status

√

√

Student Contact

√

√

Student Record

√

√

Tasks

√
## Success Plan Template Permissions for Higher Ed Staff Configure the required permissions for the Success Plan Template object for your higher ed staff. ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sfdo-student_success_hub-264-0-0-production-enus/b7ac11a0-381d-499e-afd5-05e856602032/images/icon_note.png) Note Access to the Success Plan Templates object is required only for users creating Success Plan Templates. For more information, see [Set Up Success Plans, Templates, and Tasks](https://help.salesforce.com/s/articleView?id=sfdo.ssh_setup_success_plans.htm&release=264.0.0&type=5 "Complete these tasks to get Success Plans up and running in your Student Success Hub org."). ### Object Permissions

Permission Name

Enabled

Read

√

Create

√

Edit

√

Delete
### Field Permissions

Field Name

Read Access

Edit Access

Active

√

√

Active Tasks

√

Comments

√

√

Usage Count

√
## Success Plan Template Task Permissions for Higher Ed Staff Configure the required permissions for the Success Plan Task object for your higher ed staff. ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sfdo-student_success_hub-264-0-0-production-enus/b7ac11a0-381d-499e-afd5-05e856602032/images/icon_note.png) Note Access to the Success Plan Template Tasks object is required only for users creating Success Plan Templates. For more information, see [Set Up Success Plans, Templates, and Tasks](https://help.salesforce.com/s/articleView?id=sfdo.ssh_setup_success_plans.htm&release=264.0.0&type=5 "Complete these tasks to get Success Plans up and running in your Student Success Hub org."). ### Object Permissions

Permission Name

Enabled

Read

√

Create

√

Edit

√

Delete
### Field Permissions

Field Name

Read Access

Edit Access

Active

√

√

Comments

√

√

Priority

√

√

Relative Due Date

√

√

Type

√

√
## Support Pool Permissions for Higher Ed Staff Configure the required permissions for the Support Pool object for your higher ed staff. ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sfdo-student_success_hub-264-0-0-production-enus/b7ac11a0-381d-499e-afd5-05e856602032/images/icon_note.png) Note Access to the Support Pools object is required only if you're using the Support Pools support model and for certain queue management use cases. For more information, see [Get Started with Support Models](https://help.salesforce.com/s/articleView?id=sfdo.ssh_setup_support_models.htm&release=264.0.0&type=5 "Learn the many ways that Student Success Hub helps you support students."). ### Object Permissions

Permission Name

Enabled

Read

√

Create

√*

Edit

√*

Delete
\* Required for users who are defining Support Pools or queue management ### Field Permissions

Field Name

Read Access

Edit Access

Account

√

√*

Case Team Name

√

√*

Description

√

√*

Photo URL

√

√*

Pool Name

√

√*
\* Recommended for users who are defining Support Pools or queue management ## Task Permissions for Higher Ed Staff Configure the required permissions for the Task object for your higher ed staff. ### Field Permissions

Field Name

Read Access

Edit Access

Due Date

√

√

Name

√

√

Related To

√

√
## Term Permissions for Higher Ed Staff Configure the required permissions for the Term object for your higher ed staff. ### Object Permissions

Permission Name

Enabled

Read

√

Create

Edit

Delete
### Field Permissions

Field Name

Read Access

Edit Access

End Date

√*

Start Date

√*
\* Required for Pathways ## Topic Permissions for Higher Ed Staff Configure the required permissions for the Topic object for your higher ed staff. ### Object Permissions

Permission Name

Enabled

Read

√

Create

Edit

√

Delete
### Field Permissions

Field Name

Read Access

Edit Access

Label

√

Parent Topic

√

Sort Order

√
## User Topic Setting Permissions for Higher Ed Staff Configure the required permissions for the User Topic Setting object for your higher ed staff. ### Object Permissions

Permission Name

Enabled

Read

√

Create

√

Edit

√

Delete
### Field Permissions

Field Name

Read Access

Edit Access

Default Appointment Duration

√

√

Topic

√

√

User

√

√