---
schema_version: "1"
id: 9199830123e16c5e44c0ebc8821b64b9edb051925a6ed876a4f5e3b07609d622
title: Report on Alerts
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sfdo/264-0-0/ssh_setup_reporting_alerts.md
canonical_url: https://help.salesforce.com/s/articleView?id=sfdo.ssh_setup_reporting_alerts.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: a34423e7db539c34fc2f5418423667cf3d632cf8c5e644f5532222a7e0282221
description: Explore sample Alert reports and a dashboard that come with Student Success Hub.
products:
  - Nonprofit
  - Education
release: "264"
---
# Report on Alerts

Explore sample Alert reports and a dashboard that come with Student Success Hub.

Student Success Hub provides a sample dashboard, a set of underlying sample reports, and a custom report type that offer insight into student Cases that have related Alerts. Install the reports and dashboard from the Installation Manager and then customize them for your school or institution.

The sample assets listed in the table are available to both K-12 and higher ed Student Success Hub orgs.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sfdo-student_success_hub-264-0-0-production-enus/b7ac11a0-381d-499e-afd5-05e856602032/images/icon_note.png)

Note Earlier versions of Student Success Hub installed folders named SAL Sample Dashboards and SAL Sample Alert Reports.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:22%">
          <col style="width:35%">
          <col style="width:43%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d51661e54">Type of Item</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d51661e57">Name</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d51661e60">Description</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Type of Item" class="slds-cell-wrap" style="vertical-align:top;" headers="d51661e54 ">
              <p style="margin-bottom:0;">Custom report type (in the Other Reports category)</p>
            </td>

            <td data-label="Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d51661e57 ">
              <p style="margin-bottom:0;">Cases with Alerts</p>
            </td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d51661e60 ">
              <p style="margin-bottom:0;">Provides information about Student Record Cases that have support Alerts.</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Type of Item" class="slds-cell-wrap" style="vertical-align:top;" headers="d51661e54 ">
              <p style="margin-bottom:0;">Sample dashboard</p>
            </td>

            <td data-label="Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d51661e57 ">
              <p style="margin-bottom:0;">Alerts Dashboard</p>
            </td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d51661e60 ">
              <p style="margin-bottom:0;">Keep tabs on the Alerts assigned to support staff.</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Type of Item" class="slds-cell-wrap" style="vertical-align:top;" headers="d51661e54 ">
              <p style="margin-bottom:0;">Sample report</p>
            </td>

            <td data-label="Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d51661e57 ">
              <p style="margin-bottom:0;">My Student Caseload</p>
            </td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d51661e60 ">
              <p style="margin-bottom:0;">All of my students.</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Type of Item" class="slds-cell-wrap" style="vertical-align:top;" headers="d51661e54 ">
              <p style="margin-bottom:0;">Sample report</p>
            </td>

            <td data-label="Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d51661e57 ">
              <p style="margin-bottom:0;">My Resolved Alerts by Student</p>
            </td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d51661e60 ">
              <p style="margin-bottom:0;">Resolved Alerts that I own and closed in the last 14 days, grouped by student.</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Type of Item" class="slds-cell-wrap" style="vertical-align:top;" headers="d51661e54 ">
              <p style="margin-bottom:0;">Sample report</p>
            </td>

            <td data-label="Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d51661e57 ">
              <p style="margin-bottom:0;">My Unresolved Alerts by Created Date</p>
            </td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d51661e60 ">
              <p style="margin-bottom:0;">Unresolved Alerts that I own, grouped by creation date.</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Type of Item" class="slds-cell-wrap" style="vertical-align:top;" headers="d51661e54 ">
              <p style="margin-bottom:0;">Sample report</p>
            </td>

            <td data-label="Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d51661e57 ">
              <p style="margin-bottom:0;">My Unresolved Alerts by Student</p>
            </td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d51661e60 ">
              <p style="margin-bottom:0;">Unresolved Alerts that I own, grouped by student.</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Type of Item" class="slds-cell-wrap" style="vertical-align:top;" headers="d51661e54 ">
              <p style="margin-bottom:0;">Sample report</p>
            </td>

            <td data-label="Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d51661e57 ">
              <p style="margin-bottom:0;">My Unresolved Alerts Created Last 7 Days</p>
            </td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d51661e60 ">
              <p style="margin-bottom:0;">Unresolved Alerts that I own and created in the last 7 days.</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Type of Item" class="slds-cell-wrap" style="vertical-align:top;" headers="d51661e54 ">
              <p style="margin-bottom:0;">Sample report</p>
            </td>

            <td data-label="Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d51661e57 ">
              <p style="margin-bottom:0;">Unresolved Alerts by Owner</p>
            </td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d51661e60 ">
              <p style="margin-bottom:0;">Unresolved Alerts for my students, grouped by owner.</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Type of Item" class="slds-cell-wrap" style="vertical-align:top;" headers="d51661e54 ">
              <p style="margin-bottom:0;">Sample report</p>
            </td>

            <td data-label="Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d51661e57 ">
              <p style="margin-bottom:0;">Unresolved Alerts for My Students</p>
            </td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d51661e60 ">
              <p style="margin-bottom:0;">Unresolved Alerts for my students, grouped by student.</p>
            </td>

          </tr>
        </tbody>
      </table>

As you customize the reports and dashboard, consider these recommendations.

- To enable reporting on Alert-related data from your own custom fields in Cases or Alerts, add those fields to the custom report type so that they can be included.
- Update sharing of the sample report and dashboard folders as needed. By default, they're shared with all internal users.
- Make reports and dashboards available to support staff by [adding them to the app navigation menu](https://help.salesforce.com/s/articleView?id=sfdo.ssh_setup_app_basics.htm&release=264.0.0&type=5 "Complete these tasks for basic configuration of your Student Success Hub app.") or reminding support staff that they can access the reports and dashboard through the App Launcher.