---
schema_version: "1"
id: 2a4cf88643736f0bfe92d07370e65d2bc59ae5f7980e45bffbe3a4845240126a
title: Understand What's Included with Student Success Hub
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sfdo/264-0-0/ssh_setup_learn_understand.md
canonical_url: https://help.salesforce.com/s/articleView?id=sfdo.ssh_setup_learn_understand.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: f464a00f6a9bf094b4a75973b9b9c80ba8877fa02d9737f9c56844efeff10ede
description: Learn about license requirements and K-12 and higher ed configurations in Student Success Hub.
products:
  - Nonprofit
  - Education
release: "264"
---
# Understand What's Included with Student Success Hub

Learn about license requirements and K-12 and higher ed configurations in Student Success Hub.

Depending on the type of license you have and the options you choose when you install Student Success Hub, it provides a combination of managed packages, unmanaged metadata configurations, and sample data for a K-12 school or for a higher education institution.

Features that students use, such as appointments and portals, require either a Customer Community Plus license or a Customer Community Plus Login license. These licenses can be provisioned through Experience Cloud for Learner Success. For details on features that require student user licensing, see the tables. With the purchase of these licenses, K-12 orgs can also use unmanaged configurations for these features.

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sfdo-student_success_hub-264-0-0-production-enus/b7ac11a0-381d-499e-afd5-05e856602032/images/icon_important.png)

Important For usage restrictions that apply to this product, see the information for Service Cloud in [this document](https://www.salesforce.com/content/dam/web/en_us/www/documents/legal/misc/sales-service-contractual-restrictions.pdf).

## Managed Packages

  
|   | K-12 Orgs | Higher Ed Orgs |
| --- | --- | --- |
| EDA | √ | √ |
| K-12 Architecture Kit | √ | — |
| Student Success Hub | √ | √ |
| Pathways | — | √ |

## Unmanaged Configurations and Sample Data

  
|   | K-12 Orgs | Higher Ed Orgs |
| --- | --- | --- |
| Alerts | √ | √ |
| Appointments | — | Requires a Customer Community Plus or Customer Community Plus Login license. |
| Notes | √ | √ |
| Queue Management | — | Requires a Customer Community Plus or Customer Community Plus Login license. |
| Sample Data | √ | √ |
| Sample Reports and Dashboards | √ | √ |
| Student Portal | — | Requires a Customer Community Plus or Customer Community Plus Login license. |
| Student Record Cases | √ | √ |
| Students Not Served | — | Requires a Customer Community Plus or Customer Community Plus Login license. |
| Success Plans and Success Plan Templates | Can be assigned to support staff | Can be assigned to support staff or to students (with a Customer Community Plus or Customer Community Plus Login license). |
| Success Teams | √ | √ |
| Support Pools | — | Requires a Customer Community Plus or Customer Community Plus Login license. |
| Tasks | Can be assigned to support staff | Can be assigned to support staff or to students (with a Customer Community Plus or Customer Community Plus Login license). |