---
schema_version: "1"
id: baa3d122767aead7b49bbe49aba81d2fee78d578ac95cf3ab98daa629ac7e683
title: Create Your Support Staff and Faculty Data
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sfdo/264-0-0/ssh_setup_data_staff_faculty.md
canonical_url: https://help.salesforce.com/s/articleView?id=sfdo.ssh_setup_data_staff_faculty.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: af5d06ba36146487ba2ad59eb2def026715338c663d02f4b485d65e04f5976ec
description: Create data to represent your support staff and faculty in Student Success Hub.
products:
  - Nonprofit
  - Education
release: "264"
---
# Create Your Support Staff and Faculty Data

Create data to represent your support staff and faculty in Student Success Hub.

- **[Create Users for Support Staff Who Require Login](https://help.salesforce.com/s/articleView?id=sfdo.ssh_setup_data_staff_faculty.htm&release=264.0.0&type=5)**  
    Create a User record for each teacher, counselor, and other support staff member who needs to log in to Student Success Hub.
- **[Create Contacts for Support Staff and Faculty Who Don't Require Login](https://help.salesforce.com/s/articleView?id=sfdo.ssh_setup_data_staff_faculty.htm&release=264.0.0&type=5)**  
    Create Contact records for administrative and other staff who don't need to sign in to Student Success Hub but who do need to be represented in the organization. Learn how to create a small number of Contact records. You can also import Contacts using a data import tool.

## Create Users for Support Staff Who Require Login

Create a User record for each teacher, counselor, and other support staff member who needs to log in to Student Success Hub.

1. From Setup, search for then select **Users**.
2. Click **New User** to add a single user or click **Add Multiple Users** to add up to 10 users at a time. Enter details for each user, paying special attention to these settings.
    
    1. For User License, select **Salesforce**.
    2. For Profile, select the profile you're using for your support staff.
    3. If your support staff will be using and sharing Salesforce Knowledge articles with students in a portal, select **Knowledge User** now to save a step later. (See [Set Up Student Success Hub App Basics](https://help.salesforce.com/s/articleView?id=sfdo.ssh_setup_app_basics.htm&release=264.0.0&type=5 "Complete these tasks for basic configuration of your Student Success Hub app.").)
    4. In the Local Settings area, specify the correct time zone.
3. Save the user and continue creating User records for all support staff who require login.

## Create Contacts for Support Staff and Faculty Who Don't Require Login

Create Contact records for administrative and other staff who don't need to sign in to Student Success Hub but who do need to be represented in the organization. Learn how to create a small number of Contact records. You can also import Contacts using a data import tool.

1. In the Student Success Hub app, select **Contacts** from the app navigation menu.
2. On the Contacts tab, click **New**.
3. Fill out details as needed, including using the Primary Department field to relate the Contact to a university, school, or academic department, if appropriate.
4. Save your changes.