---
schema_version: "1"
id: 9222dd872bd9ea0c3ea61749b7dbbfa05dcc8c7eb711ce10a2ae8cdb650781e8
title: Set Up Virtual Appointments
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sfdo/264-0-0/ssh_setup_appt_virtual.md
canonical_url: https://help.salesforce.com/s/articleView?id=sfdo.ssh_setup_appt_virtual.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: c71e3c51704c832058b47b5826f26d97ab9dcba10f89b9c93194ed0bd5f3984c
description: Allow your staff to conduct virtual support appointments in your Student Success Hub org.
products:
  - Nonprofit
  - Education
release: "264"
---
# Set Up Virtual Appointments

Allow your staff to conduct virtual support appointments in your Student Success Hub org.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sfdo-student_success_hub-264-0-0-production-enus/b7ac11a0-381d-499e-afd5-05e856602032/images/icon_note.png)

Note Requires a Customer Community Plus or Customer Community Plus Login license, such as through Experience Cloud for Learner Success.

Appointments can take place anywhere—in person, on the phone, or virtually. Student Success Hub makes it easy for support staff and students to meet virtually. Using a virtual Appointment Location, support staff can associate a static meeting URL with an appointment. Then, they can join the meeting at the designated start time through the Appointment Manager. Students can join the virtual meeting with a click or tap from the portal—they can even schedule appointments at a staff member's virtual Appointment Location using the Scheduling Wizard component.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sfdo-student_success_hub-264-0-0-production-enus/b7ac11a0-381d-499e-afd5-05e856602032/images/icon_note.png)

Note When you schedule an appointment, participants get an email notification that includes a .ics file. They can use that file to record the event on their calendar, but it doesn't include a link to join the meeting.

To enable virtual appointments, [set up location-based availability](https://help.salesforce.com/s/articleView?id=sfdo.ssh_setup_availability_loc.htm&release=264.0.0&type=5 "Complete these tasks to get location-based availability (flex scheduling) up and running in your Student Success Hub org.") in your org. Then, tell your support staff to add virtual Appointment Locations to their Availability Settings as described in [Designate Your Availability (Support Staff)](https://help.salesforce.com/s/articleView?id=sfdo.ssh_user_availability_designate.htm&release=264.0.0&type=5 "Learn how to set up staff availability.").

Finally, make sure the relevant fields are on the Appointment record detail page layout.

1. From Setup, in Object Manager, click **Appointment**.
2. Go to **Page Layouts** and select **Appointment Layout**.
3. If necessary, drag the following fields to the Appointment Detail layout:
    
    - **Appointment Location**
    - **Web Meeting**
    - **Web Meeting Link**
    - **Additional Connection Information**
4. Save your changes.