---
schema_version: "1"
id: 3be97dfea028305332af27a9c00f0061c61cd096a62845b7ca7005a827e996c3
title: Send and Receive Student Success Alerts (Support Staff)
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sfdo/264-0-0/ssh_send_and_receive_student_success_alerts.md
canonical_url: https://help.salesforce.com/s/articleView?id=sfdo.ssh_send_and_receive_student_success_alerts.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 711a8d04e39e8421f091308ab389b5a83303c46017fe917e647193972f574840
description: Send alerts from the Student Success Alerts Slack app to support staff in Student Success Hub.
products:
  - Nonprofit
  - Education
release: "264"
---
# Send and Receive Student Success Alerts (Support Staff)

Send alerts from the Student Success Alerts Slack app to support staff in Student Success Hub.

Before you start using Student Success Alerts (SSA), add the app to your Slack Workspace and connect the app to Salesforce. Then start creating alerts directly in Slack and support staff receive them in Student Success Hub (SSH).

- **[Connect Slack to Salesforce](https://help.salesforce.com/s/articleView?id=sfdo.ssh_send_and_receive_student_success_alerts.htm&release=264.0.0&type=5)**  
    Add Student Success Alerts to your Slack workspace.
- **[Create a Student Success Alert](https://help.salesforce.com/s/articleView?id=sfdo.ssh_send_and_receive_student_success_alerts.htm&release=264.0.0&type=5)**  
    Create a student success alert in Slack.
- **[Receive Alerts in Student Success Hub](https://help.salesforce.com/s/articleView?id=sfdo.ssh_send_and_receive_student_success_alerts.htm&release=264.0.0&type=5)**  
    When a member of support staff creates a Student Success Alert in Slack, the alert routes to a student support member in Student Success Hub. This support member is the student’s assigned advisor or another member of the student’s support team. If the student doesn’t have an assigned support member or a team assigned, the alert is assigned to the person who created the alert. The alert appears on the student’s record, under the Alerts tab, and in the list of Alerts.

## Connect Slack to Salesforce

Add Student Success Alerts to your Slack workspace.

See [Add Apps in Your Personal Slack Sidebar](https://help.salesforce.com/s/articleview?id=slack.slack_apps_get_started.htm&type=5) in Salesforce Help.

## Create a Student Success Alert

Create a student success alert in Slack.

1. From the SSA app in Slack, either:
    
    - Click **Create Alert**.
    - Enter /student-alert in the message pane.
    
    ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sfdo-student_success_hub-264-0-0-production-enus/b7ac11a0-381d-499e-afd5-05e856602032/images/icon_note.png)
    
    Note You can create an alert with the command entry from any channel in Slack. You don’t have to be in the SSA app to use it.
    
    The Create Alert window opens.
2. In the **Course** field, select the course the student is enrolled in. The dropdown list only includes the current courses the student is enrolled in that the alert creator teaches. If you aren’t a faculty member or there aren’t courses available, this field isn’t visible.
3. In the **Student** field, search for the student by name or email address, and select the student.
4. Select **Yes** if the student is aware of your concern.
5. Select the reason you’re concerned.
6. Enter details or comments about your concern.
7. If you’d like to be notified with updates to the alert status, select **Yes**. You receive these notifications in the SSA app.
8. Click **Create Alert**.

## Receive Alerts in Student Success Hub

When a member of support staff creates a Student Success Alert in Slack, the alert routes to a student support member in Student Success Hub. This support member is the student’s assigned advisor or another member of the student’s support team. If the student doesn’t have an assigned support member or a team assigned, the alert is assigned to the person who created the alert. The alert appears on the student’s record, under the Alerts tab, and in the list of Alerts.

The student’s support team member then reads details about the concern, takes mitigation steps as necessary to address the concern, and updates the alert status as they continue to work with the student.

If the person who created the alert requested to be notified of status updates, updates to the alert appear in the Messages tab of the SSA app.