---
schema_version: "1"
id: 52de18e7eedca4e13b09a098ab502c50b8bfbbe25dca0a45c8d084f7b28f844d
title: Student Success Hub Chatbot
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sfdo/264-0-0/ssh_chatbot.md
canonical_url: https://help.salesforce.com/s/articleView?id=sfdo.ssh_chatbot.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 51b8d00ec8b9fffcc17881e35b549df936fb4588a7416e7180dba3df39f7bea9
description: The Student Success Hub chatbot uses outbound messages, Process Builder, Omni-Channel, Einstein Bots, and flows. Set up these components to help students keep up with their tasks.
products:
  - Nonprofit
  - Education
release: "264"
---
# Student Success Hub Chatbot

The Student Success Hub chatbot uses outbound messages, Process Builder, Omni-Channel, Einstein Bots, and flows. Set up these components to help students keep up with their tasks.

- **[Meet the Student Success Chatbot](https://help.salesforce.com/s/articleView?id=sfdo.ssh_setup_chatbot_meet.htm&release=264.0.0&type=5)**  
    Help students keep up with tasks by using the Student Success Chatbot.
- **[Install the Student Success Chatbot](https://help.salesforce.com/s/articleView?id=sfdo.ssh_setup_chatbot_install.htm&release=264.0.0&type=5)**  
    Understand the operational requirements, prerequisites, and how to install the Student Success Chatbot.
- **[Verify and Assign Permissions to Configure the Student Success Chatbot](https://help.salesforce.com/s/articleView?id=sfdo.ssh_setup_chatbot_permissions.htm&release=264.0.0&type=5)**  
    Configure the Student Success Chatbot user.
- **[Set Up Security for the Student Success Chatbot](https://help.salesforce.com/s/articleView?id=sfdo.ssh_setup_chatbot_security.htm&release=264.0.0&type=5)**  
    Decide how you want to manage the chatbot's permissions.
- **[Get Your Org Ready for the Student Success Chatbot](https://help.salesforce.com/s/articleView?id=sfdo.ssh_setup_chatbot_org_prep.htm&release=264.0.0&type=5)**  
    Complete these tasks to set up your org to use the Student Success chatbot.
- **[Configure the Student Success Chatbot's Custom Fields](https://help.salesforce.com/s/articleView?id=sfdo.ssh_setup_chatbot_custom_fields.htm&release=264.0.0&type=5)**  
    Configure the chatbot's custom fields on the Contact and Activity objects.
- **[Understand What the Student Success Chatbot Does](https://help.salesforce.com/s/articleView?id=sfdo.ssh_setup_chatbot_understand.htm&release=264.0.0&type=5)**  
    Learn how the chatbot engages with students and uses flows.
- **[Configure the Student Success Chatbot in Einstein Bot Builder](https://help.salesforce.com/s/articleView?id=sfdo.ssh_setup_chatbot_einstein.htm&release=264.0.0&type=5)**  
    Complete these chatbot setup tasks in Einstein Bot Builder.
- **[Deploy the Student Success Chatbot](https://help.salesforce.com/s/articleView?id=sfdo.ssh_setup_chatbot_deploy.htm&release=264.0.0&type=5)**  
    Test the chatbot and add it to a messaging channel or an Experience Cloud site.