---
schema_version: "1"
id: 2c880eb5438e3981176cdfdcc64f6e624b6d9f7068fe657c6d547a0465a54dcf
title: PMM Feature Telemetry
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sfdo/264-0-0/pmm_feature_telemetry.md
canonical_url: https://help.salesforce.com/s/articleView?id=sfdo.pmm_feature_telemetry.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: c0f0599ed5b1f78f0cb611ebce61db122c1fbf0cf69ea80d2579ceb31879d1a6
description: PMM Feature Telemetry collects feature and usage metrics when customers use our products.
products:
  - Nonprofit
release: "264"
---
# PMM Feature Telemetry

PMM Feature Telemetry collects feature and usage metrics when customers use our products.

- **[Feature Telemetry](https://help.salesforce.com/s/articleView?id=sfdo.pmm_feature_telemetry.htm&release=264.0.0&type=5)**  
    Case Management PMM Feature Telemetry collects feature and usage metrics when customers use our products. This information provides Salesforce.org with valuable insight into how Case Management PMM is used by our customers.

## Feature Telemetry

Case Management PMM Feature Telemetry collects feature and usage metrics when customers use our products. This information provides Salesforce.org with valuable insight into how Case Management PMM is used by our customers.

We use this information to understand the level of usage and adoption of various Program Management Module features. **We don't collect personally identifiable information through Program Management Module Feature Telemetry**. We only collect information about what features an organization has enabled or not.

Three data types can be collected: Boolean (True/False), Integer, and Date. Program Management Module only collects Integer data. Program Management Module Feature Telemetry data is collected during the push upgrade process.

### System Performance Metrics

- Count of Active Programs
- Count of Active Programs with Active Services
- Count of Active Programs with Program Cohorts
- Count of Active Programs with Program Engagements created in the last 30 days
- Count of Active Programs with Service Deliveries created in the last 30 days
- Count of Active Services
- Count of Active Services with Service Schedules
- Count of Service Deliveries with an Attendance Status, created in the last 30 days
- Count of Service Schedules with at least one Service Session in the future
- Count of Active Programs with at least one Program Cohort.

### User Permissions

- Count of users assigned the PMM: Deliver permission
- Count of users assigned the PMM: Manage permission

To give you a better picture of what the data looks like, here's a sample telemetry record:

![Sample Telemetry record showing Details tab](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sfdo-program_management_module-264-0-0-production-enus/443b48d5-82c1-45d8-a7f7-2c07521b8b28/resources-product/images/feature-parameter-record.png)

For information about your privacy and how feature management works, read:

- [Salesforce.org Privacy Policy](https://www.salesforce.org/legal-information/privacy-policy/)
- [Salesforce Feature Management](https://developer.salesforce.com/docs/atlas.en-us.packagingguide.meta/packagingguide/fma_manage_features.htm)