---
schema_version: "1"
id: 07746804138f1cd3033e6e55e5df46ebbf4ed2dac8f26b447bef9c047e76ceb4
title: Specify a Preferred Phone Number and Email Address for a Contact
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sfdo/264-0-0/npsp_specify_preferred_phone_and_email_for_contact.md
canonical_url: https://help.salesforce.com/s/articleView?id=sfdo.npsp_specify_preferred_phone_and_email_for_contact.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 9a688eb95e2c8207941ed451e60eebe69df04fcb08d40828c0e4c2234ad3a639
description: Salesforce comes out-of-box with one email and one phone field. This is a great start, but often people have more than one phone and email. NPSP adds several custom phone and email fields, so that you can track a Contact's business and personal emails, as well as mobile, office, and home phones. NPSP also lets you specify a Preferred Email and Preferred Phone.
products:
  - Nonprofit
release: "264"
---
# Specify a Preferred Phone Number and Email Address for a Contact

Salesforce comes out-of-box with one email and one phone field. This is a great start, but often people have more than one phone and email. NPSP adds several custom phone and email fields, so that you can track a Contact's business and personal emails, as well as mobile, office, and home phones. NPSP also lets you specify a Preferred Email and Preferred Phone.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sfdo-nonprofit_success_pack-264-0-0-production-enus/bd2879e2-2bdc-4012-aa32-dc0c697c4538/images/icon_note.png)

Note Watch the Nonprofit Salesforce How-To Series video: [Specify Primary Email & Phone](https://www.youtube.com/watch?v=zXZvbbVucbY)

When you specify a Preferred Phone or Preferred Email, NPSP automatically copies your selection into the standard Salesforce Phone or Email field. For example, if you select "Mobile" as the Preferred Phone, NPSP copies the value from the Mobile Phone field into the standard Phone field.

![Contact record with Preferred Phone set to Mobile, and Mobile phone number copied to the Phone field](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sfdo-nonprofit_success_pack-264-0-0-production-enus/bd2879e2-2bdc-4012-aa32-dc0c697c4538/nonprofit_success_pack/images/preferred_phone.png)

Benefits of setting a Preferred Phone and Preferred Email include:

- The ability to display a Contact's preferred contact information in reports, list views, and related lists.
- The ability to use Mass Email and Request Updates features.

To update a Contact's Preferred Phone or Preferred Email:

1. In Nonprofit Success Pack, search for the Contact whose information you want to edit, or click the Contacts tab and select the Contact from the list of recent Contacts.
2. On the Contact record, click **Edit**.
3. Under Contact Information, select a Preferred Phone or Preferred Email.
4. Click **Save**.