---
schema_version: "1"
id: 0d87d7b2e7914ceea0f74af1f6ad2e7ed2cb51ee3100cd89681456adc13c8bb2
title: Refund Donation Payments
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sfdo/264-0-0/npsp_refund_donation_payments.md
canonical_url: https://help.salesforce.com/s/articleView?id=sfdo.npsp_refund_donation_payments.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 4e43a559c4fb3f984fe9d6d9646cd89ac6e1f4ce4f3fc1083b2f457e396c1492
description: Document refunds from Payment records in NPSP.
products:
  - Nonprofit
release: "264"
---
# Refund Donation Payments

Document refunds from Payment records in NPSP.

Donation entry mistakes, like an errant decimal or an extra digit, or a panicked call from a donor can be resolved quickly and easily with a refund. Document the refund in NPSP.

To ensure the parent Opportunity contains the complete transaction history, always use the Refund button to create a refund. Don't directly edit a payment record to fix a donation mistake.

1. Go to the Opportunity that contains the payment you want to refund.
2. Open the Payment you want to refund.
3. Click **Refund**.
4. In **Refund Amount**, enter the refund amount:
    - To refund the payment in full, leave the default entry.
    - To refund a partial amount of the payment, enter the amount of the partial refund.
5. Click **Refund Payment**.

When you refund a payment, NPSP:

- Updates the Opportunity's Amount to reflect the remaining amount.
- Leaves the original Payment record unchanged.
- Adds a negative Payment record to the Opportunity.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sfdo-nonprofit_success_pack-264-0-0-production-enus/bd2879e2-2bdc-4012-aa32-dc0c697c4538/images/icon_note.png)

Note If a payment is refunded, its fixed-amount GAU Allocations are automatically adjusted to a percentage that reflects the proportion of the original Allocation amounts. For example: if a Recurring Donation of $50 has two fixed-amount Allocations for $25 each, and then a payment is refunded by $25, the Allocation automatically adjusts to a 50% split.