--- schema_version: "1" id: 18062f1658ba1a198566ae807fad3b383ec5d6777704df89ddcb18d725ad6608 title: Install NPSP collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/sfdo/264-0-0/npsp_install.md canonical_url: https://help.salesforce.com/s/articleView?id=sfdo.npsp_install.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: a07a0d5ccc099e4a420afcc254998009e5a59abd99e7c6ef8cf010781da761a6 description: Nonprofit Success Pack (NPSP) is a series of managed packages, installed on top of Salesforce Enterprise or Unlimited Edition. Learn how to install or upgrade NPSP and how to resolve common installation errors. products: - Nonprofit release: "264" --- # Install NPSP Nonprofit Success Pack (NPSP) is a series of managed packages, installed on top of Salesforce Enterprise or Unlimited Edition. Learn how to install or upgrade NPSP and how to resolve common installation errors. NPSP helps users manage the core relationships among individual donors, their households, and the companies they work for. If you’re just getting started with Salesforce, consider choosing [Agentforce for Nonprofit](https://www.salesforce.com/nonprofit/), which is the strongest solution for organizations of all sizes and where all future nonprofit product innovations are focused. Learn how to install or upgrade NPSP and how to resolve common installation errors. - **[If you're new to Salesforce and NPSP](https://help.salesforce.com/s/articleView?id=sfdo.npsp_install.htm&release=264.0.0&type=5)** Get an NPSP trial and explore what’s included. - **[If you already have NPSP and want to upgrade](https://help.salesforce.com/s/articleView?id=sfdo.npsp_install.htm&release=264.0.0&type=5)** Review the Nonprofit Success Pack upgrade guide for instructions on upgrading NPSP. - **[If you already have Salesforce, but don't have NPSP](https://help.salesforce.com/s/articleView?id=sfdo.npsp_install.htm&release=264.0.0&type=5)** You can install NPSP on any version of Salesforce Enterprise or Unlimited Edition. However, this process is only recommended for experienced Salesforce admins or partners. If at all possible, sign up for a new trial version of NPSP instead. - **[Common Installation Errors](https://help.salesforce.com/s/articleView?id=sfdo.npsp_install.htm&release=264.0.0&type=5)** Learn about possible errors when installing NPSP and how to fix them. - **[Frequently Asked Questions](https://help.salesforce.com/s/articleView?id=sfdo.npsp_install.htm&release=264.0.0&type=5)** Common questions about NPSP versions. - **[The Fine Print](https://help.salesforce.com/s/articleView?id=sfdo.npsp_install.htm&release=264.0.0&type=5)** The Nonprofit Success Pack is an open-source, BSD-licensed package. Salesforce hosts all packages and source code on GitHub using git. ## If you're new to Salesforce and NPSP Get an NPSP trial and explore what’s included. 1. Visit the Nonprofit Success Pack [trials page](https://www.salesforce.com/form/sfdo/signup/nonprofit/npsp-free-trial/). 2. Fill out the form and click **Submit**. 3. Contact your AE when you’re ready to purchase licenses, or apply for a donation of 10 free licenses through our [Power of Us](https://www.salesforce.com/company/power-of-us/) program. ## If you already have NPSP and want to upgrade Review the Nonprofit Success Pack upgrade guide for instructions on upgrading NPSP. Follow the step-by-step upgrade instructions (complete with screenshots) in [the Nonprofit Success Pack Upgrade Guide](https://help.salesforce.com/s/articleView?id=sfdo.npsp_upgrade_from_a_previous_version.htm&release=264.0.0&type=5 "This guide is for users considering the upgrade from a previous version of NPSP to the latest version."). ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sfdo-nonprofit_success_pack-264-0-0-production-enus/bd2879e2-2bdc-4012-aa32-dc0c697c4538/images/icon_note.png) Note If you're installing the latest version of NPSP, you don't need to uninstall any previous versions. ## If you already have Salesforce, but don't have NPSP You can install NPSP on any version of Salesforce Enterprise or Unlimited Edition. However, this process is only recommended for experienced Salesforce admins or partners. If at all possible, sign up for a new trial version of NPSP instead. See [Install NPSP](https://help.salesforce.com/s/articleView?id=sfdo.npsp_install.htm&release=264.0.0&type=5 "Nonprofit Success Pack (NPSP) is a series of managed packages, installed on top of Salesforce Enterprise or Unlimited Edition. Learn how to install or upgrade NPSP and how to resolve common installation errors."). **Important Considerations** - If you start with a new trial version of NPSP as recommended (instead of installing on top of your existing org), you'll need to transfer any data or configuration over from the old org to the new one. Additionally, you'll need to transfer your licenses to the new trial org by emailing powerofus@salesforce.com. - NPSP is not supported in Professional or Group Edition. Before attempting to install the Nonprofit Success Pack, check your edition. In Salesforce Setup, enter Company Information in the Quick Find box, then click **Company Information**. Look for the Organization Edition field. - Salesforce does not recommend installing upgrades directly in production organizations. Instead, install your NPSP upgrade in one of your free sandbox environments, or a developer organization first. See [Create a Sandbox](https://help.salesforce.com/apex/htviewhelpdoc?id=data_sandbox_create.htm&language=en_US) in Salesforce Help for more information. - My Domain must be enabled in your org before you install NPSP. To find out if My Domain is enabled in your org, go to Setup and search for My Domain. For information on setting up My Domain, see [My Domain](https://help.salesforce.com/articleview?id=domain_name_overview.htm). To install NPSP on an existing Salesforce organization: 1. Visit the [NPSP Installer page](https://install.salesforce.org/products/npsp/install). 2. Log in to your Salesforce organization by clicking Log In, choosing **Production or Developer Edition org** or **Sandbox org**, and entering your login credentials. 3. Review the installation list and click **Install**. 4. Once you've completed your install, see [Post Installation Configuration](https://help.salesforce.com/s/articleView?id=sfdo.npsp_post_install_config_steps.htm&release=264.0.0&type=5 "Start here if you installed Nonprofit Success Pack (NPSP) on top of your existing Salesforce org."). ## Common Installation Errors Learn about possible errors when installing NPSP and how to fix them. ### My NPSP installation failed with the error "Opportunity Record Types - pick list value, Prospecting not found." You are missing one or more of the default Opportunity Stages. You can fix this issue by creating them and re-running the installer. 1. Click ![Setup](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sfdo-nonprofit_success_pack-264-0-0-production-enus/bd2879e2-2bdc-4012-aa32-dc0c697c4538/resources-product/images/setup.png), then click **Setup**. 2. Click the Object Manager tab. 3. Click **Opportunity**. 4. Click **Fields & Relationships**, then enter Stage in the Quick Find box. 5. Click the Stage field. You should have the following values in the Opportunity Stages Picklist Values list: - Prospecting - Qualification - Needs Analysis - Value Proposition - Id. Decision Makers - Perception Analysis - Proposal/Price Quote - Negotiation/Review - Closed Won - Closed Lost ### My NPSP installation failed with the error "Unmanaged custom object tab already exists." This is a common error that is easily fixed. From Setup, enter **Tabs** in the Quick Find box, then select **Tabs** under the User Interface menu. Look for the name of the tab mentioned in the error message. Click **Del** next to the tab name. Note that this only removes the tab, but not the related data. Then run the installer again. ## Frequently Asked Questions Common questions about NPSP versions. ### If I already have an earlier version of NPSP, will I have to migrate data to Nonprofit Success Pack? No. We designed NPSP so that you wouldn't need to export or modify any of your existing data. However, as with any other major change to your organization, we strongly advise that you test your upgrade in a sandbox (i.e. test) organization first. If you've customized or modified your org, those customizations may interfere with NPSP. These issues are usually easy to overcome, but they will be easier to address before upgrading your production org. ### What will happen to my existing NPSP packages? Nonprofit Success Pack will require you to upgrade your existing NPSP packages to new, code-free versions that won't work as "standalone." We'll continue to make the last stable versions of the Relationships, Recurring Donations and Affiliations packages available to those who would like to continue using them. ### Our Salesforce organization was started before 2008 and uses the Nonprofit Template. Can I upgrade to Nonprofit Success Pack? While the Nonprofit Template and similar early configurations implemented by consulting firms were standard before 2008, they are not actually the NPSP. Moving to the NPSP from the Nonprofit Template would be considered an install, not an upgrade. Careful consideration will be needed when migrating data and removing the older code. Reach out to a partner for an assessment if you aren't comfortable doing this work on your own. ### How do I know which version of NPSP I'm on? You can easily figure that out by looking in your org. See [Which Version of NPSP Am I Using?](https://help.salesforce.com/s/articleView?id=sfdo.npsp_which_version_am_i_using.htm&release=264.0.0&type=5 "This article will help you figure out which NPSP product you have installed.") for more details. ## The Fine Print The Nonprofit Success Pack is an open-source, BSD-licensed package. Salesforce hosts all packages and source code on GitHub using git. You can find all code as well as tags, issues lists, and release notes in the [code repository](https://github.com/salesforcefoundation/cumulus). You can find contributor instructions on the [Salesforce.org GitHub wiki](https://github.com/salesforcefoundation/cumulus/wiki).