--- schema_version: "1" id: fb4d89a8af1d9f0361d75361188f34f3a63ac827966f37f098acd1c951aa27ef title: Acknowledge Donations by Email collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/sfdo/264-0-0/npsp_acknowledge_donations_by_email.md canonical_url: https://help.salesforce.com/s/articleView?id=sfdo.npsp_acknowledge_donations_by_email.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: 8a46951efc12f8ab82661a0b310e4fc14f605c99520d603d4894ad6e69f26f33 description: Nonprofit Success Pack lets you send an acknowledgment email to a donor from a specific Opportunity record, or send multiple email acknowledgments simultaneously from the Opportunities tab. products: - Nonprofit release: "264" --- # Acknowledge Donations by Email Nonprofit Success Pack lets you send an acknowledgment email to a donor from a specific Opportunity record, or send multiple email acknowledgments simultaneously from the Opportunities tab. ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sfdo-nonprofit_success_pack-264-0-0-production-enus/bd2879e2-2bdc-4012-aa32-dc0c697c4538/images/icon_note.png) Note Watch the Nonprofit Salesforce How-To Series video about [Donation Acknowledgments](https://www.youtube.com/watch?v=_vjzQKC1vt4). When donations come through and you mark the Opportunities as Closed/Won, it's cause for celebration! After you're done throwing confetti, it's time to thank your donors. Nonprofit Success Pack lets you quickly and easily email your donors a custom thank you message, tracks who has been acknowledged, and the date the acknowledgment was sent. ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sfdo-nonprofit_success_pack-264-0-0-production-enus/bd2879e2-2bdc-4012-aa32-dc0c697c4538/images/icon_note.png) Note Administrators: If this feature isn't configured in your org, or something seems to be missing, see [Configure Acknowledge Donations by Email](https://help.salesforce.com/s/articleView?id=sfdo.npsp_acknowledge_donations.htm&release=264.0.0&type=5 "Configure Salesforce to send donation acknowledgment emails automatically when you enter gifts in NPSP.") for more information. - **[Email an Acknowledgment for a Single Opportunity Record](https://help.salesforce.com/s/articleView?id=sfdo.npsp_acknowledge_donations_by_email.htm&release=264.0.0&type=5)** Nonprofit Success Pack makes it easy for you to email an acknowledgment for a single donation (Opportunity record). - **[Email Acknowledgments for Multiple Opportunity Records](https://help.salesforce.com/s/articleView?id=sfdo.npsp_acknowledge_donations_by_email.htm&release=264.0.0&type=5)** Nonprofit Success Pack also supports sending acknowledgment emails for multiple Opportunity records at once. ## Email an Acknowledgment for a Single Opportunity Record Nonprofit Success Pack makes it easy for you to email an acknowledgment for a single donation (Opportunity record). 1. Navigate to the Opportunity detail page. 2. Verify that the Primary Contact field lists the Contact you want to thank. 3. Click ![Show more actions icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sfdo-nonprofit_success_pack-264-0-0-production-enus/bd2879e2-2bdc-4012-aa32-dc0c697c4538/resources-product/images/show_more_actions_icon.png), then select **Email Acknowledgment**. ![Email Acknowledgment menu item](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sfdo-nonprofit_success_pack-264-0-0-production-enus/bd2879e2-2bdc-4012-aa32-dc0c697c4538/nonprofit_success_pack/images/acknowledge_donations_menu.jpg) When you select Email Acknowledgment, NPSP takes the following actions: - Sets the Acknowledgment Status field to **Email Acknowledgment Now.** - Triggers the email workflow rule that emails the Primary Contact on Opportunities whose Acknowledgment Status is **Email Acknowledgment Now**. - If the email is successfully sent, sets the Acknowledgment Status to **Acknowledged** and the Acknowledgment Date to the current date. - If the email send fails, sets the Acknowledgment Status to **Email Acknowledgment Not Sent.** - Displays the Email Acknowledgment Results page:![Email Acknowledgments results page showing success message for one acknowledgment sent](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sfdo-nonprofit_success_pack-264-0-0-production-enus/bd2879e2-2bdc-4012-aa32-dc0c697c4538/nonprofit_success_pack/images/email_ack_results_single_email.jpg) ## Email Acknowledgments for Multiple Opportunity Records Nonprofit Success Pack also supports sending acknowledgment emails for multiple Opportunity records at once. 1. Click the Opportunities tab. 2. Select the **To Be Acknowledged** list view. NPSP displays all Opportunities whose Acknowledgment Status is **To Be Acknowledged**. 3. From the list view, select the Opportunities you'd like to acknowledge. You can select all by selecting the checkbox on the column header. ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sfdo-nonprofit_success_pack-264-0-0-production-enus/bd2879e2-2bdc-4012-aa32-dc0c697c4538/images/icon_note.png) Note If you're not able to select any Opportunities, add a list view filter: Opportunity Record Type = Donation. See [Edit List View Filters in Lightning Experience](https://help.salesforce.com/articleview?id=customviews_edit_filters_lex.htm&type=5) for more information. 4. Click **Email Acknowledgments**. ![Email Acknowledgments button on the header of To Be Acknowledged list view](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sfdo-nonprofit_success_pack-264-0-0-production-enus/bd2879e2-2bdc-4012-aa32-dc0c697c4538/nonprofit_success_pack/images/ack_donations_emailbutton.jpg) When you click Email Acknowledgments, NPSP takes the following actions: - Sets the Acknowledgment Status Field to **Email Acknowledgment Now** for the selected Opportunities. - Triggers the workflow rule that emails the Primary Contact on Opportunities whose Acknowledgment Status is **Email Acknowledgment Now**. - Sets the Acknowledgment Status to **Acknowledged** and the Acknowledgment Date to the current date for successful acknowledgments. - Sets the Acknowledgment Status to **Email Acknowledgment Not Sent** for any failed acknowledgments. - Displays the Email Acknowledgments Results page: ![Email Acknowledgments Results screen showing 1 sent email and one failed email](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sfdo-nonprofit_success_pack-264-0-0-production-enus/bd2879e2-2bdc-4012-aa32-dc0c697c4538/nonprofit_success_pack/images/email_ack_results_screen.jpg)