---
schema_version: "1"
id: ff9dcfe9c3ba2ba4d18c8b11b4ea6e4703f9dd2a33e5278c79b07f05e377ab43
title: Case Management
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sfdo/264-0-0/npc_case_management_release_notes_242.md
canonical_url: https://help.salesforce.com/s/articleView?id=sfdo.npc_case_management_release_notes_242.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 8289379697287a9d6ece0a87bedfa1e5af565c21a8f3c164b54057949be788a5
description: Welcome to Case Management, reimagined! Built on the Salesforce platform, this next-generation product enables you to track and manage your cases and participants using efficient and streamlined tools.
products:
  - Education
release: "264"
---
# Case Management

Welcome to Case Management, reimagined! Built on the Salesforce platform, this next-generation product enables you to track and manage your cases and participants using efficient and streamlined tools.

Case Management offers care plans for organizing services, dynamic questionnaires to streamline intake and referrals, and visuals for seeing participants' relationships and timelines along with tools for recording incidents, creating notes, and tracking participation. Learn more in [Case Management Documentation for Nonprofits](https://help.salesforce.com/s/articleview?id=sfdo.en_cm_np_case_management_for_nonprofits.htm).