---
schema_version: "1"
id: 29a018bd33ae6a8baf9ec0c74232f61cd02243a33c937c6d64e7f37b7b599862
title: Manage Account Update Requests
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sfdo/264-0-0/gm_manage_org_updates.md
canonical_url: https://help.salesforce.com/s/articleView?id=sfdo.gm_manage_org_updates.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 9134cb429a959e3a8f1cc452a01438b95a5dd0da7306e8762f0cb86888ee43b8
description: An external user, such as a grantseeker, can submit an Account Update Request to create a new Account for their organization or associate an existing Account with the grantseeker’s Contact record.
products:
  - Nonprofit
release: "264"
---
# Manage Account Update Requests

An external user, such as a grantseeker, can submit an Account Update Request to create a new Account for their organization or associate an existing Account with the grantseeker’s Contact record. 

- **[Submit an Account Update Request](https://help.salesforce.com/s/articleView?id=sfdo.gm_manage_org_updates.htm&release=264.0.0&type=5)**  
    A new grantseeker can add their organization information to their profile in the grantee portal.
- **[Approve an Account Update Request](https://help.salesforce.com/s/articleView?id=sfdo.gm_manage_org_updates.htm&release=264.0.0&type=5)**  
    Approving an Account Updated Request closes the Case and either creates a new Account for or associates an existing Account with the grantseeker’s organization. In either scenario, it also associates the Account to the requesting user’s Contact record.

## Submit an Account Update Request

A new grantseeker can add their organization information to their profile in the grantee portal.

The Organization Information section reflects the information the grantseeker submitted and provides a Case Number. A grantseeker can view the Case’s status if you added Cases to your portal navigation.

1. Click the user profile in the top right corner, then click **My Organization**.
2. Click **Request an Update**.
3. Complete the form, then click **Submit Request**.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sfdo-grants_management-264-0-0-production-enus/d4e7b98d-b7c0-4567-9e74-1c2abf270665/images/icon_note.png)

Note An external user can submit multiple requests to update their organization information. Grants Management uses the most recently approved Case information to either create a new Account or assign an existing Account to the grantseeker.

## Approve an Account Update Request

Approving an Account Updated Request closes the Case and either creates a new Account for or associates an existing Account with the grantseeker’s organization. In either scenario, it also associates the Account to the requesting user’s Contact record.

1. From the App Launcher, search for then select **Cases**.
2. Click the Case Number.
3. Review the submitted request, then click **Process Request**.
4. Click **Process Request**.