--- schema_version: "1" id: 917b1ef1d806b76ef54701a0add51b861284c0c64c7e57e1a6b9e464b9c892ff title: foundationConnect FAQ collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/sfdo/264-0-0/fc_faq.md canonical_url: https://help.salesforce.com/s/articleView?id=sfdo.fc_faq.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: b0630789299de6e22a4254d1e9e7db239c3f76fa9877267e3bf63b8d758ab451 description: Review frequently asked questions to support your foundationConnect implementation. products: - Nonprofit release: "264" --- # foundationConnect FAQ Review frequently asked questions to support your foundationConnect implementation. - **[Is foundationConnect Being Retired?](https://help.salesforce.com/s/articleView?id=sfdo.fc_faq.htm&release=264.0.0&type=5)** Salesforce is retiring foundationConnect. As part of this product retirement, the ability to renew subscriptions to this product will end on January 31, 2025, and the product will be deactivated on January 31, 2026. - **[What is foundationConnect?](https://help.salesforce.com/s/articleView?id=sfdo.fc_faq.htm&release=264.0.0&type=5)** foundationConnect is a Salesforce.org solution to assist grantmakers and foundations more effectively and efficiently manage their grant awards. It helps facilitate every step, starting with the application or inquiry process, including review and due diligence, approval or declination, payment and report scheduling, report submission and outcomes benchmarking, all the way to grant close. foundationConnect puts all the relevant grant information in one place. Grants managers are freed up to spend more time on the most impactful parts of grants management, and grantees are enabled to deliver more on their missions. - **[How do I upgrade my version of foundationConnect?](https://help.salesforce.com/s/articleView?id=sfdo.fc_faq.htm&release=264.0.0&type=5)** Take a look at the If you have foundationConnect and want to upgrade section to learn how existing customers can upgrade their version of foundationConnect. - **[Where can I connect with other foundationConnect users?](https://help.salesforce.com/s/articleView?id=sfdo.fc_faq.htm&release=264.0.0&type=5)** There is a foundationConnect group dedicated to questions and discussions for foundationConnect users. - **[How do I log issues or get support for foundationConnect?](https://help.salesforce.com/s/articleView?id=sfdo.fc_faq.htm&release=264.0.0&type=5)** Log all foundationConnect issues and support requests through a Salesforce Support case. - **[Where can I find foundationConnect known issues?](https://help.salesforce.com/s/articleView?id=sfdo.fc_faq.htm&release=264.0.0&type=5)** Known issues specific to foundationConnect are now located on Salesforce's Known Issues page in the Trailblazer Community. - **[Where can I learn more about guest site user functionality?](https://help.salesforce.com/s/articleView?id=sfdo.fc_faq.htm&release=264.0.0&type=5)** View the foundationConnect Guest Site User FAQ (best viewed in the Quip app, Google Chrome browser, or Mozilla Firefox browser) for more information about the guest site user and actions you may need to take. ## Is foundationConnect Being Retired? Salesforce is retiring foundationConnect. As part of this product retirement, the ability to renew subscriptions to this product will end on January 31, 2025, and the product will be deactivated on January 31, 2026. Grantmaking is available as a new product option. Learn more in [Grantmaking](https://www.salesforce.org/products/grantmaking/) and contact your Account Executive with any questions. ## What is foundationConnect? foundationConnect is a Salesforce.org solution to assist grantmakers and foundations more effectively and efficiently manage their grant awards. It helps facilitate every step, starting with the application or inquiry process, including review and due diligence, approval or declination, payment and report scheduling, report submission and outcomes benchmarking, all the way to grant close. foundationConnect puts all the relevant grant information in one place. Grants managers are freed up to spend more time on the most impactful parts of grants management, and grantees are enabled to deliver more on their missions. ## How do I upgrade my version of foundationConnect? Take a look at the If you have foundationConnect and want to upgrade section to learn how existing customers can upgrade their version of foundationConnect. See [If you have foundationConnect and want to upgrade](https://help.salesforce.com/s/articleView?id=sfdo.fc_install_upgrade.htm&release=264.0.0&type=5 "Review the foundationConnect installation prerequisites and considerations depending on which products you already have."). ## Where can I connect with other foundationConnect users? There is a foundationConnect group dedicated to questions and discussions for foundationConnect users. See [foundationConnect group](https://trailhead.salesforce.com/trailblazer-community/groups/0f94s000000khi8sae?tab=discussion&sort=last_modified_date_desc). ## How do I log issues or get support for foundationConnect? Log all foundationConnect issues and support requests through a Salesforce Support case. 1. Log into your Salesforce org. 2. Click the **Help & Training** icon (Question Mark icon) then **Get Support**. 3. Click **Create Case**. 4. Choose **Salesforce.org Products** as the topic and click **Next**. 5. Choose **Salesforce for Nonprofits** and click **Next**. 6. Choose **foundationConnect/Grants Management** and click **Next**. 7. Choose the type of question or issue you have and click **Next**. 8. Click **Create a Case**. 9. Complete the Case Details section and click **Next**. A Salesforce representative will be in contact soon! ## Where can I find foundationConnect known issues? Known issues specific to foundationConnect are now located on Salesforce's Known Issues page in the Trailblazer Community. See [Salesforce's Known Issues](https://success.salesforce.com/search?type=issues&keywords=foundationconnect). Release-related known issues will continue to be posted in [foundationConnect Release Notes](https://help.salesforce.com/s/articleview?id=sfdo.fc_release_notes.htm) . ## Where can I learn more about guest site user functionality? View the foundationConnect Guest Site User FAQ (best viewed in the Quip app, Google Chrome browser, or Mozilla Firefox browser) for more information about the guest site user and actions you may need to take. See [foundationConnect Guest Site User FAQ](https://salesforce.quip.com/vfixa5nnlivi).