--- schema_version: "1" id: afc4f65e59211d5a62a4068a3455552057da0d26e54dab89de94a5f89cf41c86 title: Uninstall EDA collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/sfdo/264-0-0/eda_uninstall_eda.md canonical_url: https://help.salesforce.com/s/articleView?id=sfdo.eda_uninstall_eda.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: b7cfce8a6fa5ba8a511b0479806cec19fd62b6a14c73c58f1eb85aa2e214033e description: Follow these steps to uninstall EDA. products: - Education release: "264" --- # Uninstall EDA Follow these steps to uninstall EDA. - **[Uninstall the Product](https://help.salesforce.com/s/articleView?id=sfdo.eda_uninstall_eda.htm&release=264.0.0&type=5)** We recommend that only Salesforce admins or implementation partners uninstall Education Data Architecture. The uninstall process can take several hours or more to complete, and your users should not access Salesforce while you're uninstalling Education Data Architecture. - **[Back Up Your Data](https://help.salesforce.com/s/articleView?id=sfdo.eda_uninstall_eda.htm&release=264.0.0&type=5)** When you uninstall a package, the process deletes all of its components, custom fields, and data from your Salesforce organization. - **[Remove Profile Access to EDA](https://help.salesforce.com/s/articleView?id=sfdo.eda_uninstall_eda.htm&release=264.0.0&type=5)** For the System Administrator profile and each custom profile, make sure that EDA isn't the default app. - **[Delete the App](https://help.salesforce.com/s/articleView?id=sfdo.eda_uninstall_eda.htm&release=264.0.0&type=5)** Delete the Education Data Architecture app as part uninstalling the product. - **[Delete Page Layouts for Standard Objects](https://help.salesforce.com/s/articleView?id=sfdo.eda_uninstall_eda.htm&release=264.0.0&type=5)** You must delete the Education Data Architecture page layouts. - **[Remove Elements from Custom Layouts](https://help.salesforce.com/s/articleView?id=sfdo.eda_uninstall_eda.htm&release=264.0.0&type=5)** If you have any Education Data Architecture page elements (such as buttons or related lists) on non-Education Data Architecture page layouts, you must remove them. - **[Uninstall the Package](https://help.salesforce.com/s/articleView?id=sfdo.eda_uninstall_eda.htm&release=264.0.0&type=5)** After you remove all Education Data Architecture components, uninstall the package. - **[Uninstall Record Types](https://help.salesforce.com/s/articleView?id=sfdo.eda_uninstall_eda.htm&release=264.0.0&type=5)** Delete these Education Data Architecture record types. - **[Delete Behavior Management Support Process](https://help.salesforce.com/s/articleView?id=sfdo.eda_uninstall_eda.htm&release=264.0.0&type=5)** Delete behavior management support processes as part of uninstalling Education Data Architecture. - **[Remove EDA Unmanaged Fields](https://help.salesforce.com/s/articleView?id=sfdo.eda_uninstall_eda.htm&release=264.0.0&type=5)** Delete these EDA unmanaged fields. ## Uninstall the Product We recommend that only Salesforce admins or implementation partners uninstall Education Data Architecture. The uninstall process can take several hours or more to complete, and your users should not access Salesforce while you're uninstalling Education Data Architecture. ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sfdo-education_data_architecture-264-0-0-production-enus/6bcf23e4-1d0f-4cd5-8405-b8e231f03ed0/images/icon_note.png) Note If the uninstall process fails due to scheduled jobs, file a support ticket to disable them. For more information, go to [Create a Technical Support Case with Salesforce Support](https://help.salesforce.com/s/articleview?id=sfdo.sfdo_how_to_create_a_tech_support_case.htm). ## Back Up Your Data When you uninstall a package, the process deletes all of its components, custom fields, and data from your Salesforce organization. Be sure you understand the impact uninstalling Education Data Architecture has on your org. [Follow these directions](https://help.salesforce.com/s/articleview?id=xcloud.admin_exportdata.htm&type=5) to save a local copy of your data if you want to reimport that data to new custom fields. ## Remove Profile Access to EDA For the System Administrator profile and each custom profile, make sure that EDA isn't the default app. - **[Remove Profile Access to the EDA Classic App](https://help.salesforce.com/s/articleView?id=sfdo.eda_uninstall_eda.htm&release=264.0.0&type=5)** For the System Administrator profile and each custom profile, make sure that the EDA classic app isn't the default app. - **[Remove Profile Access to the Education Data Architecture Lightning App](https://help.salesforce.com/s/articleView?id=sfdo.eda_uninstall_eda.htm&release=264.0.0&type=5)** For the System Administrator profile and each custom profile, make sure that the Education Data Architecture Lightning app isn't the default app. ### Remove Profile Access to the EDA Classic App For the System Administrator profile and each custom profile, make sure that the EDA classic app isn't the default app. 1. From Setup, enter Profiles in the Quick Find box and then select **Profiles**. 2. Next to System Administrator, click **Edit**. 3. For the EDA rows, make sure that Default is deselected. If it's selected, select a different default app. You can leave the EDA rows Visible. 4. Save your changes. 5. Repeat these steps for all custom profiles, including the ones that you aren't actively using. ### Remove Profile Access to the Education Data Architecture Lightning App For the System Administrator profile and each custom profile, make sure that the Education Data Architecture Lightning app isn't the default app. 1. From Setup, enter Profiles in the Quick Find box and then select **Profiles**. 2. Click **System Administrator** and then click **Edit**. 3. For the Education Data Architecture rows, make sure that Default is deselected. If it's selected, select a different default app. You can leave the Education Data Architecture rows Visible. 4. Save your changes. 5. Repeat these steps for all custom profiles, including the ones that you aren't actively using. ## Delete the App Delete the Education Data Architecture app as part uninstalling the product. 1. From Setup, enter App in the Quick Find box and then select **App Manager**. 2. Next to Education Data Architecture, click ![Show more options](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sfdo-education_data_architecture-264-0-0-production-enus/6bcf23e4-1d0f-4cd5-8405-b8e231f03ed0/resources-product/images/show_more_actions_icon.png) and then select **Delete**. 3. Click **Delete** again to confirm. ## Delete Page Layouts for Standard Objects You must delete the Education Data Architecture page layouts. Sometimes, you'll need to assign or create a non-Education Data Architecture page layout so that your standard objects still have an active page layout. Delete these Education Data Architecture page layouts from the following objects: | Object Name | Page Layout to Delete | | --- | --- | | Account | HEDA Household Layout | | Account | HEDA Organization Layout | | Case | EDA Incident Layout | | Contact | HEDA Contact Layout | 1. From Setup, click **Object Manager**. 2. Click the name of one of the objects listed in the table. 3. Click **Page Layouts**. 4. In the row for the page layout you want to delete, click ![Show more options](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sfdo-education_data_architecture-264-0-0-production-enus/6bcf23e4-1d0f-4cd5-8405-b8e231f03ed0/resources-product/images/show_more_actions_icon.png) and then select **Delete**. 5. Click **Delete** to confirm. 6. To replace the layout that you're deleting, select a non-Education Data Architecture Page Layout. If there isn't another page layout listed in the Replace with Page Layout menu, you can [create one](https://help.salesforce.com/apex/htviewhelpdoc?id=customize_layoutcreate.htm&language=en_US). If you do so, don't copy the layout from an existing Education Data Architecture layout, but create one from scratch. 7. Click **Replace**. 8. Repeat these steps for each page layout listed in the table. ## Remove Elements from Custom Layouts If you have any Education Data Architecture page elements (such as buttons or related lists) on non-Education Data Architecture page layouts, you must remove them. ## Uninstall the Package After you remove all Education Data Architecture components, uninstall the package. 1. From Setup, enter Installed Packages in the Quick Find box, then click **Installed Packages**. 2. Click **Uninstall** next to the package name. 3. Select the checkbox next to **Yes, I want to uninstall this package and permanently delete all associated components**. 4. Click **Uninstall**. ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sfdo-education_data_architecture-264-0-0-production-enus/6bcf23e4-1d0f-4cd5-8405-b8e231f03ed0/images/icon_note.png) Note If the uninstall doesn't succeed the first time you try it, there might be additional Education Data Architecture components that you need to remove. You are presented with a list of remaining components for each package as you try the uninstall. Remove the additional components and try the uninstall again until you can uninstall all the packages. ## Uninstall Record Types Delete these Education Data Architecture record types. Step 1: Remove Access to Education Data Architecture Record Types 1. From Setup, enter Profiles in the Quick Find box and then select **Profiles**. 2. Click **System Administrator**. 3. Under Record Type Settings, next to the object name, click **Edit**. 4. Under Available Record Types, move all record types to the Available Record Types column. 5. Save your changes. 6. Repeat these steps for all custom profiles, including the ones that you aren't actively using. Step 2: Deactivate Education Data Architecture Record Types 1. From Setup, click **Object Manager**. 2. Click the name of one of the objects listed in the table. 3. Click **Record Types**. 4. Click the record type that you want to deactivate, and then click **Edit**. 5. Deselect the **Active** checkbox. 6. Save your changes. 7. Repeat these steps for each record type listed in the table. Step 3: Delete Education Data Architecture Record Types 1. From Setup, click **Object Manager**. 2. Click the name of one of the objects listed in the table. 3. Click **Record Types**. 4. In the row for the page layout that you want to delete, click ![Show more options](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sfdo-education_data_architecture-264-0-0-production-enus/6bcf23e4-1d0f-4cd5-8405-b8e231f03ed0/resources-product/images/show_more_actions_icon.png)and then select **Delete**. 5. Click **Delete** again to confirm. 6. Repeat these steps for each record type listed in the table. | Object Name | Record Type to Delete | | --- | --- | | Account | Academic Program | | Account | Administrative | | Account | Business Organization | | Account | Educational Institution | | Account | Household Account | | Account | Sports Organization | | Account | University Department | | Case | Incident | ## Delete Behavior Management Support Process Delete behavior management support processes as part of uninstalling Education Data Architecture. 1. From Setup, enter Support in the Quick Find box and then select **Support Processes**. 2. Next to Behavior Management, click **Delete**. 3. Click **OK** to confirm. ## Remove EDA Unmanaged Fields Delete these EDA unmanaged fields. | Object Name | Field to Delete | | --- | --- | | Account | Credentialing Identifier | | Contact | Credentialing Identifier | | Contact | Primary Academic Program | | Contact | Primary Department | | Contact | Primary Educational Institution | | Contact | Primary Sports Organization | 1. From Setup, click **Object Manager**. 2. Click the name of one of the objects listed in the table. 3. Click **Fields and Relationships**. 4. Next to the field that you want to delete, click ![Show more options](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sfdo-education_data_architecture-264-0-0-production-enus/6bcf23e4-1d0f-4cd5-8405-b8e231f03ed0/resources-product/images/show_more_actions_icon.png) and then select **Delete**. 5. Click **Delete** again to confirm.